System & Solution Support for Clinical Trials (maternity cover)

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About the role

• Job title: System & Solution Expert Support • Location: Budapest, Hungary • Job type: 2 years fixed-term, full-time • Hybrid working About the job   Are you ready to shape the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?   Join our Global Clinical Project Operation team as a System & Solution Expert Support and you’ll work with all vaccine, Clinical Sciences and Operations stakeholders and Medical and will provide support to Business & Digital Clinical Solution team to enhance quality of data, translate business need into clear digital specification under the leadership of the different experts in the team. Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. See the full list of our awards at the end of this posting.     Main responsibilities: 1.    Quality of the data   • Support users, work with Digital Intelligence for Clinical Operations team to identify data (flow, source & rule) issue in digital solutions under the scope of Business & Digital Clinical Solutions.   • Use quality assessment or reports to identify issue with data transfer and coordinate their resolution.   • Work with Business Experts, DICO team and participate into initiative to enhance quality of data retrieved in our Trial Management Solutions. (e.g. Maintain CTMS up to date by ensuring studies or countries are cancelled properly from the CTMS system proactively, date roll up at study level etc.)   • Work in close collaboration with System & Solutions Expert and other stakeholders to ensure data captured and managed in Trial Management landscape are reaching acceptable level of quality   • Run ad hoc reports to identify issue in data quality and contact users in Project Operations, EDCO, vaccines, CSU and Medical to get issue resolved. Follow up until resolution or escalate to their N+1 in case of issue.      2.    Business Analyst   • Working with Business Expert, provide support into development and implementation of enhancement or innovation in our clinical digital solution.   • Act as Business Analyst by collaborating actively with Business representative to categorize needs, collect specifications and business cases. With Business & Clinical Digital Solution Team, ensure priorities are well defined and translate business expectations into requirement for digital and or challenge business until requirements are well defined.   • Work closely with Digital Business Unit to ensure business requirements are properly considered, consider alternative in case of technical limitation.     • Assess Veeva quarterly releases impact. Work with System & Solution Expert and Veeva team to assess proposed upgrades and identify impact in business process and on digital solutions.   • Define and set UAT.   • Support definition of communication strategy and work with System & Solution expert to roll out the communication plan.   3.    Support to users globally   • Working with Service now or directly with users, business experts, DICO or Digital, use their expertise on business processes and data flow to identify the source of the issue in the data flow or in the business processes and identify actions to tackle the issue in our solutions.    4.    Continuo

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