Source-to-Pay Strategic Support Specialist

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About the role

Job Title: Source-to-Pay Strategic Support Specialist Location: Hyderabad About the job: Source-to-Pay (S2P) Strategic Business Support is the bridge between business project purchasing needs and transactional execution across the source-to-pay lifecycle. Operating from hub-based and US locations, the team supports the Specialty Care and Research & Development organizations in North America, keeping purchasing aligned to budgets, project timelines, and milestones. The team is also the conduit for deploying source-to-pay initiatives into North America, ie, aging invoice tasks, Racetrack testing, etc., and supports other regions and global programs on an ad hoc basis when requested. The Source-to-Pay Strategic Support Specialist delivers routine source-to-pay support from start to finish across an assigned queue. The role resolves first-line issues without escalation for Specialty Care and Research / Development requesters, releases transactions within published tolerance rules, and works with process owners in Procurement, Finance, Legal, and Quality to bring items to closure. It operates under general supervision, applying judgment on when to decide and when to refer a matter upward. Level scope. Decision rights: Releases routine transactions without prior review. Decides within published tolerance rules; refers anything outside them. Influence on process owners: Reports recurring issues and data patterns. Does not propose or negotiate process change. People scope: No reports. Acts as informal buddy and day-to-day guide to new Associates. Time allocation: ~90% hands-on support delivery; ~10% pattern reporting and peer support. Main Responsibilities: Vendor / Contract Support • Handle vendor inquiries and support requests independently, ensuring timely and accurate resolution against service level agreement • Maintain vendor records and coordinate onboarding end to end, following up on compliance documentation and correcting inconsistencies found in periodic reviews • Manage the OneSupport ticket queue for vendor, order, and invoice requests, resolving within service levels and escalating what cannot be resolved • Execute vendor offboarding once approved;  deactivation, final purchase order and invoice closure, and records disposition • Execute bank detail change requests strictly per the control procedure, including independent callback verification to a known-good number, and refer any deviation to Finance or Internal Audit • Maintain contract repository accuracy on behalf of Legal and Procurement, and notify Procurement of upcoming expirations and renewals within the agreed lead time Purchase Order / Goods Receipt Support • Triage incoming buying requests and route them to catalog, existing contract, or the sourcing team per the intake guide • Validate WBS and project coding on requisitions against the approved project budget, and refer mismatches to the requester and assigned Buyer • Monitor open purchase order lines and support purchase order closure activities, including final invoicing and accrual reconciliation • Process and validate goods receipts in coordination with requesters and receiving teams • Process purchase order change requests (quantity, price, delivery date) for approval, and report late deliveries to Procurement and requesters • Review and validate Service Entry Sheets for service-based purchase orders Invoice / Payment Support • Monitor and work aging invoices across all aging buckets (Pending Receipt, Pending Approval, Blocked), following each item through to resolution or escalation • Investigate and resolve routine invoice discrepancies, holds, and matching exceptions • Route three-way match exceptions to the appropriate approvers per established tolerance rules • Process credit memos

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