Business Capability Expert - Commercial Process E2E

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About the role

Job Title Business Capability Expert - Commercial Process E2E Job Description Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team will equip businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers. You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips. In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert , you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc. You are responsible for • Process Design & Optimization • Analyze, design, and optimize end-to-end commercial processes. • Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI’s and compliance requirements and controls. • Identify automation opportunities and application of AI tools for Commercial backbone processes • Ensure compliance with commercial process standards and governance mechanisms. • Monitor KPIs and SLAs to drive continuous improvement in Commercial workstream • AI & Automation Enablement • Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.). • Evaluate emerging technologies and recommend innovative solutions for operational efficiency. • Collaboration & Stakeholder Engagement • Work closely with business and IT stakeholders to understand requirements and deliver process improvements. • Conduct workshops and training sessions on Commercial backbone processes. • Collaborate with the other BCE/BPEs for cross functional requirement • Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc. • Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified. • Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement. • Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets. To succeed in this role, you should have the following skills and experience • Minimum 6-10 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience • Experience in backend Comm

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