Jobs / United States / Philips North America LLC
Customer Service and Parts Administrator – Medical Device (Bedford, MA)
Philips North America LLC · 🇺🇸 Bedford, Massachusetts, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Philips North America LLC
The US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Philips North America LLC →
About the role
Job Title Customer Service and Parts Administrator – Medical Device (Bedford, MA) Job Description Customer Service and Parts Administrator – Medical Device (Bedford, MA) Serve as the first point of contact for HyperVue service requests and coordinate service parts operations, combining customer-facing triage with parts administration for a growing interventional cardiology imaging product line. Your role: • Triage and manage inbound HyperVue service requests by serving as the first point of contact for customers. This includes assessing and classifying incoming inquiries such as technical support issues, product complaints, parts requests, installation questions, and general service needs, then directing each case to the appropriate support team for timely resolution. Establish a clear and effective intake and routing process, you will help ensure cases reach the right team on first contact, improving response times, operational efficiency, and the overall customer experience. • Coordinate service parts operations; execute parts orders, track shipments, manage parts receipts and returns, maintain inventory accuracy, and support field service engineers with parts dispatch for corrective, preventive, and installation service events. • Interface directly with the Bedford manufacturing site, which currently performs all HyperVue service-parts activities, and with the Philips Service Parts and Solutions organization as the parts supply chain matures. • Support installed-base accuracy by updating service records, confirming asset data during customer interactions, and ensuring that work-order documentation is complete. Escalate master-data discrepancies or process issues to service operations rather than owning their resolution. You're the right fit if: • You have acquired 2+ years of experience in customer service, service parts coordination, order management, or service administration in a medical device, healthcare technology, or comparable regulated environment. • Your skills include customer-facing communication and service triage, parts ordering and shipment tracking, attention to data accuracy across service records and inventory systems, and the ability to work across multiple stakeholders including field engineers, manufacturing, supply chain, and customers. • You have an Associate's degree or equivalent experience. Familiarity with SAP, ServiceMax, or comparable service management and parts systems is preferred. • You are responsive, organized, and comfortable being the first voice a customer hears when something is wrong with their system. You can manage competing priorities between incoming service requests and parts coordination without losing track of either. • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . How we work together: We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office-based role. About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. • Learn more about our business . • Discover our rich and exciting history. • Learn more about our purpose. • Learn more about our culture. Philips Transparency Details: The pay range for this positi