Commercial Delivery Solutions Senior Analyst – Application Management Services

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About the role

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: • Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity As the Commercial Delivery Solutions Senior Analyst – Application Management Services , you will play a critical role in ensuring the stability, reliability, and continuous improvement of business-critical commercial applications, with a primary focus on Salesforce and Veeva Vault platforms. What You’ll Do • Support day-to-day application operations, incident management, enhancements, and service delivery for business-critical commercial applications. • Partner closely with Business Relationship Managers (BRMs), business stakeholders, delivery teams, and support teams to ensure applications consistently meet business needs and service level expectations. • Serve as a techno-functional liaison between business users, development teams, and external partners within a global support model. • Translate business issues and operational requirements into effective support actions, configuration changes, and minor enhancements. • Ensure adherence to enterprise architecture standards, security controls, data privacy requirements, and quality and compliance expectations within a regulated environment. • Identify, assess, guide, and implement continuous improvements across people, process, and technology. • Explore opportunities to improve operational efficiency, scalability, and decision-making through supported platforms. • Evaluate feasibility, value, and risk of improvement opportunities in collaboration with business and IT partners. • Support ongoing modernization initiatives by leveraging platform capabilities, automation, AI, and standardized support practices. • Drive business continuity, user satisfaction, risk reduction, and service quality improvements across commercial applications. Requirements • Bachelor’s degree. • 5-7 years of overall professional experience. • Experience with Salesforce, Veeva Vault, and/or enterprise commercial application delivery and support. • Strong background in Application Management Services (AMS), production support, and DevOps operational excellence within a global delivery model. • Demonstrated experience supporting business-critical applications across multiple regions and stakeholder groups. • Exposure to AI, automation, and innovation initiatives within enterprise applications. • Experience identifying, assessing, or supporting AI-enabled and automation opportunities such as process automation, intelligent insights, or operational analytics is preferred. • Ability to evaluate AI use cases in partnership with business and IT stakeholders, balancing feasibility, value, and risk considerations. • Experience working in regulated industries such as life sciences, pharmaceuticals, medical devices, or healthcare is strongly preferred. • Familiarity with regulatory and compliance requirements including SOX, GxP, and 21 CFR Part 11. • Experience supporting validation activities, audit re

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