Jobs / United States / AT&T Services INC
Queue Coordinator (QC 0) (Government)
AT&T Services INC · 🇺🇸 Columbia, Maryland
Sponsorship verdict
Posting rules out sponsorship
The posting rules out sponsorship or requires citizenship/clearance.
- Employer is on a government sponsor recordThe US Department of Labor certified 393 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 80 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Security clearance mentionedFrom the posting’s own wording.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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Why not apply?
The posting mentions a security clearance — usually restricted to citizens of that country.
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Sponsor Radar — AT&T Services INC
The US Department of Labor certified 393 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 80 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for AT&T Services INC →
About the role
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant. Are you passionate about keeping operations running smoothly and ensuring that nothing slips through the cracks? Join our dynamic team as a Queue Coordinator supporting a large-scale government contract! In this critical role, you’ll be the central hub of our ticket management process, ensuring efficient ticket flow, proper prioritization, and strict adherence to our Service Level Agreements (SLAs). If you thrive in a fast-paced, team-oriented environment and have a knack for orchestrating resources and solving challenges on the fly, we want to hear from you! Description of Job Duties/Responsibilities: · This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. · Orchestrate Ticket Flow: Monitor dedicated ticket queues in real-time, assigning and routing tickets to the appropriate technical resources for resolution. · Prioritize & Track Performance: Oversee and track all tickets to ensure they are handled within contractual SLAs and escalate issues as needed. · Resource Allocation: Assess team workload and facilitate effective distribution of tickets, ensuring balanced resource utilization across the contract. · Maintain Compliance: Ensure all ticket handling follows strict contractual obligations and quality standards. · Schedule Adherence: Follow and maintain a set coverage schedule to guarantee seamless queue management across all shifts. · Team Collaboration: Participate actively in a supportive, team-based environment, sharing responsibilities, knowledge, and best practices to drive collective success. · Continuous Improvement: Adapt quickly to changing processes, technologies, and environments to keep our operations running at peak performance. Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph) Required Qualifications: · Experience: Minimum 1 years in a customer service, help desk, or network operations center (NOC) environment. · Technical Skills: Basic understanding of Windows applications, including Excel, Outlook, Word, and PowerPoint. · Adaptability: Comfortable shifting gears and adapting to changes across multiple work environments. · Availability: Flexibility to work any shift between 6am and 6pm. · Team Spirit: Proven ability to work collaboratively, share responsibilities, and communicate clearly with team members and stakeholders. · Impact: Play a pivotal role in supporting mission-critical government operations. · Growth: Develop your skills in a collaborative environment with opportunities for advancement. · Variety: Every day brings new challenges and the satisfaction of making a difference. · Team Culture: Work alongside supportive colleagues who value communication, integrity, and mutual success. Ready to join our team? Apply today! Our Queue Coordinator (QC0) (Government) earns $33,000 - $71,500 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starti