Jobs / United States / Cigna Health And Life Insurance Company
Product Management Senior Manager, Patient Engagement & AI - Accredo
Cigna Health And Life Insurance Company · 🇺🇸 4 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Cigna Health And Life Insurance Company paid sponsored hires in similar roles1 certified filing for “Architecture Senior Manager” (Database Administrators) in CT: $183k–$183k, median $183k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Cigna Health And Life Insurance Company
The US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
SUMMARY: The Product Management Senior Manager, Patient Engagement & AI will lead a team responsible for advancing customer engagement capabilities across patient communications, CRM experiences, conversational AI, and related digital engagement platforms. This role plays a critical part in shaping how patients, providers, clients, and internal stakeholders interact with our organization through personalized, seamless, and AI-enabled experiences. The Senior Manager will partner across Business, Operations, Technology, Clinical, Legal, Compliance, Marketing, and Vendor organizations to develop engagement strategies, drive communication effectiveness, enhance customer journeys, and expand AI-powered experiences that improve satisfaction, operational efficiency, and business outcomes. This is an opportunity to help define the future of healthcare engagement by combining communication strategy, customer relationship management, and conversational AI to create meaningful and scalable experiences across the customer lifecycle. RESPONSIBILITIES: Lead Patient Engagement Strategy • Lead and develop a team responsible for patient engagement initiatives, communication strategies, CRM capabilities, and AI-powered customer experiences. • Define and execute engagement strategies that improve customer satisfaction, increase adoption of digital capabilities, and support business objectives. • Partner with stakeholders to develop communication approaches that deliver the right message, through the right channel, at the right time. • Identify opportunities to improve customer journeys and reduce friction across engagement touchpoints. • Establish success metrics and outcome-based measurements to evaluate engagement effectiveness and business impact. Drive Customer Communications and CRM Excellence • Lead the evolution of customer communication capabilities across digital and operational channels. • Partner with business stakeholders to develop communication strategies that support awareness, education, engagement, and behavior change. • Drive CRM strategy, optimization, and roadmap planning to improve personalization, segmentation, campaign effectiveness, and customer outreach. • Support the development of customer journey orchestration capabilities that create consistent and connected experiences across channels. • Ensure communications align with customer needs, business goals, compliance requirements, and brand standards. Advance AI-Powered Experiences • Lead strategic initiatives related to conversational AI and virtual assistant capabilities, including AI-driven IVR and future AI-enabled customer engagement solutions. • Identify opportunities to leverage artificial intelligence and automation to improve customer experiences and operational efficiency. • Partner with technology teams and vendors to evaluate emerging capabilities and define future-state engagement strategies. • Support innovation efforts that integrate AI within communication channels, customer journeys, and service experiences. • Drive adoption and continuous improvement of AI-powered solutions through data, customer feedback, and performance insights. Orchestrate Cross-Functional Initiatives • Serve as the workstream leader for complex programs requiring coordination across Business, Product, Operations, Technology, Analytics, Legal, Compliance, Marketing, and Vendor organizations. • Build alignment across stakeholders with competing priorities and diverse business objectives. • Manage dependencies, risks, communications, governance activities, and execution plans to ensure successful delivery. • Facilitate strategic planning sessions, working groups, and executive governance forums. • Drive accountability and progress across teams witho