Jobs / India / Cigna Health And Life Insurance Company
HIH - Operational Risk Manager
Cigna Health And Life Insurance Company · 🌍 Hyderabad, India
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About the role
ABOUT EVERNORTH: Evernorth ℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. Operational Risk Manager Position Overview In this role, you will provide overall direction and leadership for a team of third-party risk management (TPRM) professionals in Hyderabad. You will be a member of our Global Procurement, Third Party Management, & Shared Services (GPTPMS) organization, which provides procurement-related services to the greater Cigna Group organization. A key function of this position is managing teams to deliver third party risk strategies, driving business value through our suppliers, and providing risk insights for critical suppliers. This position will serve a critical role in establishing a third-party risk management presence within the innovation hub. The Evernorth℠ strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence future procurement and TPRM direction for the hub, talent recruitment and mentoring, and TPRM strategic direction at the hub, with the shared goal of evolving our world class procurement organization. This is a hands-on position reporting to management with visibility into GPTPMS leadership. Responsibilities • Lead teams of third-party risk management professionals within indirect procurement categories • Drive strategic initiatives, operational transformation efforts, and TPRM automation opportunities. • Ensure 100% timely completion of all risk assessment tasks in accordance with established business SLAs • This role ensures that the TPRM program aligns with regulatory expectations, internal risk appetite, and strategic business objectives • Lead or support strategic initiatives to mature the TPRM program, including tool implementations, workflow automation, and integration with other risk domains • Develop and maintain program dashboards, KPIs/KRIs, and executive reporting for senior leadership and risk committees • Provide leadership oversight for onboarding, training curriculum development, knowledge management, and succession planning. • Serve as the primary liaison between Global Procurement, business units, and risk domain owners to ensure third party risk is integrated into business operations • Develop and lead training programs to enhance awareness of third-party risk management best practices and ensure consistent adoption across various stakeholder groups • Leverage third party risk intelligence platforms to proactively identify, assess, and monitor emerging third-party risks • Establish and maintain risk assessment processes to evaluate inherent and residual risks throughout the third-party life cycle • Ensure consistent communication and project management with stakeholders of assigned TPRM projects throughout the organization • Support continuous improvement in all aspects of the TPRM process; liaise with the GPTPMS Center of excellence organization in the US to ensure alignment with process, best practices, and talent strategy • As a leader, act as a change agent and demonstrate resiliency as changes occur. • Manage recruiting, onboarding, and training success of new hires within GPTPMS in Hyderabad in support of building a core procurement c