Jobs / United States / Travelers Indemnity Company
Manager, Customer Experience (CX) - Personal Insurance Auto
Travelers Indemnity Company · 🇺🇸 CT - Hartford
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 45 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Travelers Indemnity Company
The US Department of Labor certified 45 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Travelers Indemnity Company →
About the role
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Experience Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $109,300.00 - $180,200.00 Target Openings 1 What Is the Opportunity? In Personal Insurance (PI), one of our core cultural beliefs is "ThinkCustomer": considering what matters to our customers in everything we do. The PI Experience Management team partners with product and across the organization to turn customer insight into measurable improvements to the customer experience. In this role as a Manager, PI Auto Experience Management, you will be the day-to-day point of contact between our PI Experience Management team and Auto product partners. You will bring the voice of the customer into product decisions by analyzing research, feedback and performance data, and translating it into clear recommendations that move Product and Experience Objectives & Key Results (OKRs) forward together. You will apply human-centered design principles to shape Auto product experiences, working closely with Experience Design, Research, Marketing, Operations and Analytics to gather the right information and turn it into action. You will be responsible for building strong partner relationships, driving the work forward, and connecting insight to implementation across teams. What Will You Do? • Analyze Auto industry trends, customer research, feedback and product performance data to identify priority experience pain points and opportunities, and translate them into clear, actionable recommendations for product partners. • Develop and maintain a strong working knowledge of the Auto product, its roadmap and priorities, and where the greatest opportunities are to improve the customer experience. • Build and maintain journey maps and other artifacts that give the team and our partners a shared view of the Auto customer experience. • Represent the customer perspective in recurring Auto product forums, bringing forward relevant data and recommended actions on an ongoing basis. • Collaborate with teams like Experience Design, Research, Marketing, Operations and Analytics to gather the information needed to tell a complete story about the customer experience. • Support chapter-level and product specific OKRs. Identify solutions to drive results and monitor effectiveness. • Perform other duties as assigned. What Will Our Ideal Candidate Have? • Bachelor’s degree. • Five years of experience in experience management, market research, user experience design, or experience analytics. • Experience management mindset and knowledge of methodologies with the ability to apply it in the insurance industry. • Strong data analysis skills with the ability to interpret trends and provide insight. • General knowledge of processes of business functions supported and use of technology. • Strong organizational and time management skills with the ability to manage multiple proj