Jobs / India / Novartis Pharmaceuticals Corporation
KM Change Lead
Novartis Pharmaceuticals Corporation · 🌍 Hyderabad (Office)
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About the role
Job Description Summary The Associate Director, Knowledge Management Change Management & Adoption Lead is accountable for the Change Management and Adoption capability within the BSI Knowledge Management organization. The role defines and evolves the strategy, methodology, standards and best practices required to enable successful adoption of Knowledge Management solutions across the organization. Working closely with business stakeholders, sponsors and KM solution teams, the role drives awareness, readiness, adoption, sustainable behavior change and value realization. It applies behavioral science, user-centered design, gamification, user feedback and adoption analytics to continuously optimize change interventions, improve the end-user experience and maximize measurable business impact. The Associate Director leads a team of Change Management professionals, provides strategic guidance to senior stakeholders and helps identify new opportunities where Knowledge Management can create value Job Description Key Responsibilities Change Management Leadership • Define, implement and continuously enhance the Change Management and Adoption framework, methodologies, governance, standards and best practices for Knowledge Management (KM) initiatives. • Drive consistency, quality and scalability of change management practices across the KM portfolio. • Incorporate behavioral science, user-centered approaches and data-driven methodologies to improve adoption outcomes. Change Strategy & Adoption • Develop and execute enterprise-wide change management and adoption strategies for KM and digital transformation initiatives. • Design and implement stakeholder engagement, communication, training, readiness and reinforcement plans. • Leverage champion networks, communities of practice, recognition programs and gamification techniques to drive sustainable behavior change. Portfolio Governance & Delivery Oversight • Oversee change management activities across multiple projects and programs, including prioritization, resource allocation, capacity planning and delivery governance. • Provide leadership reporting on adoption, engagement, value realization and program performance. • Identify risks, recommend mitigation plans and ensure successful change outcomes across initiatives. End-User Engagement & Continuous Improvement • Conduct workshops, listening sessions, co-creation activities and feedback forums to understand user needs and challenges. • Translate user insights into actionable recommendations that improve solutions, user experience and adoption strategies. • Establish continuous feedback mechanisms to drive ongoing improvement and engagement. Adoption Analytics & Value Realization • Define and track KPIs related to adoption, engagement, usage, behavioral change and business value. • Analyze usage metrics, search trends, content engagement and AI-driven insights to identify adoption opportunities and barriers. • Develop targeted interventions and leadership recommendations based on performance data and user behavior insights. Stakeholder Management & Sponsorship • Partner with senior leaders, sponsors and key stakeholders to build alignment and secure commitment to change initiatives. • Manage stakeholder expectations, address resistance and influence decision-making through evidence-based recommendations and storytelling. • Lead risk assessment and readiness activities to ensure successful adoption and value realization. People Leadership • Lead, coach and develop a team of Change Management professionals. • Drive performance management, capability building, workforce planning and succession management. • Foster expertise in behavioral science, change leadership, stakeholder engagement and adoption analytics. Knowle