Jobs / United States / Abbvie INC
Technology Site Operations Lead
Abbvie INC · 🇺🇸 North Chicago, IL, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Abbvie INC paid sponsored hires in similar roles14 certified filings for “ARCHITECT, TECHNOLOGY II” (Software Developers) in IL: $143k–$167k, median $156k. Most were filed at wage level IV (43%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Abbvie INC
The US Department of Labor certified 177 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 94 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbvie INC →
About the role
The Technology Site Operations Lead is the senior operational leader for AP5 technology support services that enable contact center and pharmacy operations. This role ensures reliable technology service delivery through managed service provider governance, incident escalation management, site readiness, stakeholder engagement, and continuous service improvement. This role owns day-to-day service quality, operational coordination, and escalation management for AP5 site-specific technology services supporting contact center agents and pharmacy users. The role partners with enterprise support organizations, platform engineering teams, vendors, business stakeholders, and the onsite managed service provider team to maintain operational continuity and high-quality end-user experiences. This is not a traditional end-user support technician role and is not a platform engineering role. The Technology Site Operations Lead is a senior individual contributor who applies technology operations experience, service management discipline, and business judgment to lead AP5 service delivery, managed service provider performance, operational readiness, and escalation coordination. Responsibilities: • Lead operational delivery and service coordination of technology support services for AP5 contact center and pharmacy operations. • Serve as the primary escalation point for AP5 technology issues impacting business users, contact center agents, pharmacy staff, supervisors, and leadership teams. • Lead daily operational engagement with the onsite managed service provider team, including priority setting, escalation review, service delivery expectations, and operational coordination. • Own managed service provider performance oversight through SLA monitoring, ticket aging review, service reviews, operational metrics, issue follow-up, and continuous improvement actions. • Coordinate issue resolution across onsite support resources, enterprise support teams, platform engineering teams, vendors, and managed service providers when AP5 operations are impacted. • Support incident escalation management for site-impacting technology issues, including issue triage, stakeholder communication, mitigation coordination, and escalation to management for major incidents. • Maintain operational readiness for AP5 contact center and pharmacy technology services by identifying service risks, recurring issues, process gaps, and readiness needs before they impact business operations. • Partner with business stakeholders, site leaders, supervisors, enterprise support teams, platform owners, and vendors to ensure technology services align to AP5 operational priorities and user experience needs. • Monitor and report on service quality indicators, including ticket aging, SLA compliance, contact center availability, pharmacy operational continuity, MSP performance, and audit readiness. • Drive continuous service improvement by identifying opportunities to improve support processes, service responsiveness, user experience, issue prevention, and operational discipline. • Develop and maintain operational documentation, escalation paths, service review materials, runbooks, support handoff expectations, and site readiness procedures as needed. • Mentor and guide onsite MSP resources and related support partners through operational expectations, escalation discipline, service review feedback, and continuous improvement priorities. • Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, data security, privacy, compliance, and technology support practices. • What makes this role different-- • Owns operational performance of AP5 technology support services rather than hands-on pla