Jobs / United States / Servicenow INC
Program Director
Servicenow INC · 🇺🇸 Santa Clara, California, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles4 certified filings for “Director, Business Strategy Management” (General and Operations Managers) in CA: $227k–$251k, median $239k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
Role Purpose Program Directors (EMs) lead and drive multiple Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes. They are the key point of communication and coordination for the delivery team, keeping the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required. Job Responsibilities • Manage multiple ES engagement workstreams, leveraging a deep understanding of project impacts, cross effects, and alternative actions. • Proactively develop and implement plans to address risks, issues, and escalations. • Drive problem resolution through swift escalation and clear responsibility division. • Identify discrepancies between actual progress and planned objectives, driving effective resolutions. • Coach, mentor, and lead Principal Engagement Managers and Senior Engagement Managers in large complex projects. • Influence, support and provide thought leadership to the customer during times of ambiguity or conflict. • Lead the delivery team throughout the engagement, often in collaboration with a services partner. • Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials. • Collaborate with the Sales Account Team, partner and customer to understand the customer and the engagement; including business challenges, key stakeholders, issues and business value being delivered. • Understand the business objectives and align the deliverables accordingly. • Act as a thought leader, applying expertise from the Now Create methodology and prescriptive guidance to drive successful delivery of the engagement, including long term customer success. • Accountable for communication and acts as the single point of contact to facilitate collaboration, decision making and customer buy-in on proposed solutions. • Coach, mentor and manage Customer Outcomes and/or Partner team members to achieve the engagement’s deliverables and enable the customer’s desired business outcomes. • Typically manages multiple projects simultaneously. • Identify gaps between actuals and plan of record, propose solutions and drive resolution. • Lead the delivery team throughout large, complex programs, often with multiple workstreams and in collaboration with a services partner. • Support Business Development efforts for Multi-Million-dollar engagements. • Manage the largest and most complex programs for Customer Outcomes Strategic Accounts. To be successful in this role you should have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 15 years progressive experience as part of a professional services organization. • Ability to travel up to 50%. • Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment. • Demonstrated success driving complex issues through analysis and resolution. • Experience working collaboratively and cross-functionally. • Excellent written and verbal communication skills. • ServiceNow certification in aligned workflow. • Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow. • Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences. For positions in this location, w