Jobs / United States / Servicenow INC
Principal Customer Success Executive - Manufacturing Vertical
Servicenow INC · 🇺🇸 Detroit, Michigan, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles1 certified filing for “Customer Experience Data Analyst” (Operations Research Analysts) in NY: $95k–$95k, median $95k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
The Customer Success Executive—US Manufacturing is a senior individual contributor role within the Customer Excellence Group (CEG), responsible for driving customer outcomes, retention, and expansion across a portfolio of high-value US Manufacturing accounts. This role carries full accountability for the commercial health and strategic growth of assigned accounts—operating with the ownership mentality of a general manager at the account level. This is not an account-monitoring role. We are looking for a commercially minded operator who has personally driven demonstrable YoY growth within a large portfolio, built trusted executive relationships, and executed cross-functional motions that convert platform adoption into measurable business outcomes. You will serve as the primary post-sales customer executive for your accounts—a strategic advisor to manufacturing CIOs and senior IT leaders—and partner closely with Sales, Delivery, Product, and peer CEG functions to ensure customers realize the full value of their ServiceNow investment and view us as a long-term digital transformation partner. What you get to do in this role • Own account-level commercial performance. Drive GRR, NRR, and renewal outcomes for your assigned accounts through proactive risk management, downsell prevention, and expansion motions. • Engage at the executive level as a strategic advisor. Build and maintain trusted relationships with C-suite and senior IT stakeholders. Co-develop digital transformation strategies with customer executives, positioning ServiceNow as the strategic platform partner for their modernization and AI agendas. Bring relevant industry thought leadership and a consulting mindset to every engagement. Your executive presence and credibility at this level must be a proven strength, not an aspiration. • Translate customer strategy into a ServiceNow roadmap. Take each customer’s enterprise priorities—modernization, cost-out mandates, AI ambitions—and map them to a phased ServiceNow roadmap that connects platform capabilities to measurable business outcomes. You bridge the gap between what the C-suite wants to achieve and how the platform gets them there. • Run complex transformations in our largest accounts. Own governance, delivery excellence, and cross-functional orchestration across multiple business units and concurrent workstreams—defining governance models aligned to business and platform strategy and evolving them as engagements scale. • Tell the story through data. Deliver compelling executive presentations—both internally and to customers—that articulate the value of ServiceNow through data-driven narratives. You are equally effective presenting a portfolio review to leadership and standing in front of a customer CIO making the case for platform expansion. • Drive AI consumption and platform adoption. Own AI consumption as a strategic KPI within your accounts. Design and execute adoption journeys that convert license entitlements into measurable business outcomes, with a focus on emerging agentic capabilities. • Set success metrics and drive value realization. Establish clear, measurable success metrics with each customer. Regularly review progress, proactively identify risks, and refine business transformation plans to ensure milestones are met and value is realized. Work with internal teams and the customer to develop strategies that overcome barriers on the path to outcomes. • Champion the voice of the customer. Synthesize industry-specific feedback, feature requests, and adoption blockers into structured input for Product Engineering and roadmap prioritization. Stay current on manufacturing industry trends, regulatory environments, and digital transformation priorities shaping your accounts. • Operationalize customer health at scal