Jobs / Bulgaria / Hewlett Packard Enterprise Company
Service Delivery Center of Excellence Program Manager
Hewlett Packard Enterprise Company · 🌍 Sofia, Sofia, Bulgaria
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About the role
Service Delivery Center of Excellence Program Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Service Delivery Center of Excellence Program Manager leads strategic Global Service Delivery Center of Excellence (CoE) programs across AMS, EMEA, LATAM and APJ, driving operational excellence, process standardization, governance and continuous improvement. Identifies and implements scalable global processes and operating models that improve efficiency, consistency, quality and business performance while addressing essential regional requirements. The role comes with recognized authority in global service-delivery transformation, continuous improvement, process optimization and operational excellence. Defines strategy, operating mechanisms and standardized processes that can be implemented consistently across AMS, EMEA, LATAM and APJ while accommodating essential regional or regulatory requirements. Leads large, complex, cross-functional and cross-regional programs that influence long-term organizational objectives, operational efficiency, service quality and scalability. Develops innovative approaches, establishes functional direction and exercises independent judgment in complex and ambiguous global environments. Influences senior and executive stakeholders across regions, facilitates agreement on global standards, and guides cross-functional teams and program or project leaders without direct people-management responsibility as the primary job function. How you´ll make your mark: • Lead Global Service Delivery CoE programs. Define strategy, scope, roadmaps, governance, milestones, risks and success measures for complex initiatives across AMS, EMEA, LATAM and APJ. • Drive continuous improvement and operational efficiency. Use structured methods, operational data and KPIs to identify root causes, remove duplication and bottlenecks, prioritize opportunities and measure realized benefits. • Lead process mapping, redesign and standardization. Assess current-state workflows, design improved future-state processes and translate changes into scalable operating models, controls, templates and ways of working. • Balance global standards with regional requirements. Partner across regions and functions to accommodate essential business or regulatory needs without creating unnecessary variation. • Lead change and adoption. Develop and execute plans that embed new processes, tools and operating practices across global teams and sustain improvements. • Manage governance, financials and value realization. Oversee forecasts and approved budgets where applicable, track risks and dependencies, quantify impact and communicate progress, decisions and outcomes to senior and executive stakeholders. • Orchestrate cross-functional delivery. Coordinate resources across countries, regions and functions, establish accountability and sustain delivery across multiple concurrent initiatives. • Global remit across AMS, EMEA, LATAM and APJ, affecting multiple