Jobs / United States / Boeing Company
Associate Customer Support Specialist
Boeing Company · 🇺🇸 USA - Dallas, TX
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 72 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 7 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Boeing Company paid sponsored hires in similar roles1 certified filing for “Associate AI Researcher” (Computer and Information Research Scientists) in MD: $168k–$168k, median $168k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Boeing Company
The US Department of Labor certified 72 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 7 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Boeing Company →
About the role
Associate Customer Support Specialist Company: Boeing Distribution, Inc. Boeing Global Services (BGS), Systems & Components Distribution Business , is seeking an Associate Customer Support Specialist . The Associate Customer Support Specialist will be responsible for providing support, Customer Care and product line customer support based out of Dallas, TX . This individual will play a key role to the Boeing Distribution Business to provide extended support for exclusive distribution services agreement activities that are vital to the distribution channel (formerly Aviall) and our suppliers. You will be communicating with both Internal and External customers. Position Responsibilities: • Retrieve, research and resolve specific customer emails and service requests • Advise customers regarding order status, changes or improvements of orders and follow up with customers on issues related to their accounts. • General Customer Support/Management daily activities would be for the following (but not limited to): Quoting & Product Information, Order Entry & Order Management, Account Resolution & Credit Disposition, Returns & Warranty Management, Customer Communication & Training, and Support Customer’s Special Projects & Programs. • Research and analyze data to identify trends/issues regarding specific customers. • Customer Care responsibilities assist with the processing of returns and all credits/debit memo generating, price discrepancies, freight credits, over shipments and short shipments, etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support. • Processes material returned from customers. • Handles discrepancies/Requests sent by customers directly which are managed out of Sales Force Service Cloud or Phone Queue. • Support Piper Aircraft on Ground (AOG) activity during normal business hours • Support Customer Program Managers/Product line teams by maintaining reports, customer data and managing customer expectations. • Handle all discrepancies/requests throughout from start which include performing thorough investigation, communicating or following up with various related parties (internal and external), finding out root causes of problems, and then adopting corrective actions to closure of respective issues with solutions provided to customers • Be able to communicate and present clearly & effectively. Complete tasks with little to no supervision • Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services • Manage and execute supplier management strategies to ensure on-time delivery • Provide Primary & Back Up Program Management support Basic Qualifications (Required Skills/Experience): • 3+ years of Customer Support/Customer Service; indirect or direct • 3+ years’ Experience with SAP or similar ERP system • Ability to work flexible hours, overtime, and occasional weekends when necessary • Ability to handle high pressure situations • 1+ years of experience using Microsoft Office Products like Outlook, Excel, PowerPoint and Word Working Hours: 09:00 AM - 06:00 PM (Monday – Friday) Preferred Qualifications (Desired Skills/Experience): • Proficient in Microsoft Office Tools • 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred • Bachelor’s degree or 6 years of experience in customer support Conflict of Interest: • Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and