Jobs / India / Mastercard International Incorporated
Associate Analyst
Mastercard International Incorporated · 🌍 Navi Mumbai, India (Finicity)
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About the role
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Analyst Associate Analyst, Analytics & Metrics (Level 9) Position Summary We are seeking a highly motivated and detail-oriented Associate Analyst, Analytics & Metrics to join our KPI Monitoring Team part of Non API Integrations team in Open Finance. In this role, you will be responsible for proactive monitoring of critical business and operational KPIs, investigating alerts and production issues, analyzing large datasets, identifying trends and anomalies, and supporting incident management activities. The ideal candidate will possess strong analytical and troubleshooting skills, hands-on experience with monitoring and reporting tools, and the ability to work effectively in a fast-paced production support environment. This position plays a key role in ensuring service reliability, operational excellence, and timely resolution of incidents impacting business-critical services. Key Responsibilities KPI Monitoring & Operational Support Proactively monitor applications, platforms, services, and key business KPIs using established monitoring tools. Monitor production environments to detect anomalies, performance degradation, service disruptions, and operational issues. Investigate alerts, incidents, and service failures and take appropriate actions based on defined procedures. Ensure timely escalation and communication of critical issues to relevant stakeholders. Support 24x7 operational monitoring through rotational shift coverage. Troubleshooting & Incident Management Perform detailed troubleshooting and root cause analysis of production incidents. Analyze application logs, system behavior, and performance metrics to identify underlying issues. Collaborate with Engineering, Product, Data, Infrastructure, and Support teams to drive incident resolution. Participate in incident bridges, production support calls, and post-incident reviews. Document findings, corrective actions, and preventive recommendations. Analytics & Reporting Analyze data using SQL, Snowflake, Tableau, Splunk, and Excel to identify trends, patterns, and operational insights. Develop and maintain dashboards, visualizations, reports, and performance scorecards. Prepare daily, weekly, and monthly operational reports for stakeholders and leadership teams. Convert analytical findings into actionable recommendations that improve operational performance and KPI health. Monitoring Automation & Continuous Improvement Create and maintain Splunk searches, dashboards, reports, and automated alerts. Enhance monitoring capabilities by identifying opportunities for automation and operational efficiency. Track recurring incidents and recommend process improvements to reduce operational risk. Support continuous improvement initiatives related to KPI monitoring, service reliability, and operational excellence. Required Skills & Qualifications Technical Skills ✅ SQL (Advanced Querying & Data Analysis) ✅ Splunk Log Analysis Search Processing Language (SPL) Dashboard Development Alert Configuration & Maintenance ✅ Tableau Dashboard Development Reporting & Visualization Trend Analysis ✅ Snowflake Data Investigation Data Validation Analytical Queries ✅ Microsoft Excel (Advanced) Pivot Tables VLOOKUP/XLOOKUP Advance