Enterprise Account Manager

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About the role

About Kernel Agents are starting to sell, buy and operate on behalf of companies. But before an agent can close a deal, qualify an account, route a lead or assess risk, it has to answer a basic question: which company is this?   Today, that answer is messy, and no one answers it reliably. Business identity lives across CRMs, ERPs and third-party datasets full of duplicates, missing parent companies, stale addresses and incorrect enrichment. The cost shows up across the enterprise: sales teams miss revenue opportunities because they lack the right account context; operations teams take on avoidable exposure because risk signals are fragmented or wrong; and finance teams end up chasing, writing off, or defaulting on bad debt that should have been caught earlier.   Humans have worked around that mess for years. Agents cannot. They need a reliable business identity layer they can trust.   Kernel is building that layer: the business registry for agents. We issue a permanent KERN ID for every business, plus the context an agent needs to act on it. Ops, data and revenue teams at Gong, Legora, Mistral, Canva and Checkout already use Kernel on their own systems. Agents are next, and there will be far more of them.   We have raised $14M from top VCs and operators at Plaid, OpenAI, Slack and others, and we are growing 5x YoY. The Role We're looking for a dedicated Account Manager to own and accelerate expansion across our existing customer base . This is a high-impact, commercial role for someone who thrives on closing six- to seven-figure deals with enterprise teams. We've grown fast without dedicated expansion resources, but the opportunity is massive. Our team has identified millions of dollars in qualified pipeline, and we need a closer who can convert it. You'll own a book of business worth $2M+ ARR across high-growth mid-market and enterprise companies (~400-8,000 employees), managing complex, multi-stakeholder sales cycles from discovery through close. You'll be measured on Net Revenue Retention and your ability to execute consultative, value-based selling at scale. Important to know: • Hours: This is an exciting but intense job. Kernel is growing extremely fast and hours can often be long. Many of our customers are on the West Coast, and meetings can be held late in the evening. • Working location: Minimum 4 days a week in the London office (Borough). Most people do 5. What You’ll Be Doing • Own and execute complex expansion and renewal cycles across a $2M+ book of mid-market and enterprise accounts, managing deals from six- to seven figures with technical, multi-stakeholder buying groups. • Drive Net Revenue Retention by proactively identifying expansion opportunities, negotiating renewals, and preventing churn across your portfolio. You'll be commercially accountable for growing the revenue in your book. • Execute consultative, value-based selling by deeply understanding each customer's RevOps challenges, articulating clear ROI, and positioning Kernel as mission-critical infrastructure for their CRM data strategy. • Own the full customer relationship alongside Implementation/Solutions Engineers, proactively sourcing expansion opportunities through account mapping, strategic outreach, and deep engagement with your accounts to identify growth potential. • Build and refine our Account Management playbook as a key member of our growing Account Management team, helping establish repeatable processes for expansion motions, renewal cadences, and cross-functional collaboration that will scale with the team as we grow • Partner cross-functionally with Product, Engineering, and GTM leadership to shape our expansion strategy, feed critical customer insights into the product roadmap, and help define our enterprise selling motion.

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