Jobs / United Kingdom / Medtronic INC
Service Commercial Manager, ANZ
Medtronic INC · 🇬🇧 Sydney, New South Wales, Australia
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Sponsor Radar — Medtronic INC
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About the role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. As the Service Commercial Manager, ANZ, you will lead the Australia and New Zealand Remote Sales team with accountability for driving service revenue growth, expanding market penetration, and strengthening customer partnerships across the region. This role is responsible for shaping and executing the ANZ service commercial strategy, leading a high-performing remote sales organization, and partnering cross-functionally to deliver customer-focused service solutions. The ideal candidate brings deep expertise in service sales, strong commercial leadership, and a proven ability to drive sustainable growth. Success in this role requires strategic thinking, disciplined execution, strong people leadership, and the ability to work effectively across functions, channels, and customer segments. Responsibilities may include the following and other duties may be assigned. Strategic Commercial Leadership • Develop and execute the ANZ service commercial strategy to achieve revenue, profitability, and market share objectives. • Identify and prioritize growth opportunities across existing accounts, new customers, and emerging service segments. • Analyze customer needs, market dynamics, and competitive activity to refine commercial priorities and sales approaches. • Build and implement business plans that support long-term service growth across Australia and New Zealand. Remote Sales Team Leadership • Lead, coach, and develop the ANZ remote service sales team to deliver strong commercial results and a consistent customer experience. • Set clear goals, performance expectations, and operating rhythms aligned with regional and global business objectives. • Foster a high-performance, accountable, and collaborative team culture. • Support capability development through coaching, training, and ongoing performance management. Customer and Stakeholder Management • Build strong relationships with key customers, internal stakeholders, and external partners to support service growth and retention. • Lead strategic customer engagements, commercial discussions, and contract negotiations. • Ensure high levels of customer satisfaction through strong account management and a solutions-oriented approach. • Act as a trusted commercial partner for customers by aligning service offerings to their operational and clinical needs. Service Growth and Market Expansion • Drive service adoption and revenue growth across the ANZ region through focused commercial execution. • Partner with marketing, product sales, and service teams to develop and execute go-to-market plans for service offerings. • Identify opportunities to improve service penetration, contract coverage, renewal rates, and attach rates. • Support the introduction of new service offerings by translating market needs into actionable commercial plans. Performance Management and Commercial Analytics • Monitor and report on key commercial metrics including