Jobs / United States / Cigna Health And Life Insurance Company
Customer Service Representative - Express Scripts - Remote
Cigna Health And Life Insurance Company · 🇺🇸 16 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Cigna Health And Life Insurance Company
The US Department of Labor certified 14 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 30 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cigna Health And Life Insurance Company →
About the role
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success. RESPONSIBILITIES • Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services(PBS) benefits, mail-order pharmacies, or Medicare. • Take calls back-to-back while toggling through several applications on multiple screens. • Attend 100% of trainings and the first 90 days of employment. • Update conversion requests and provide shipment status to members • Facilitate transition of requested medications to home delivery • Advocate for the member patient by placing phone calls, fax or other means to physician’s office to obtain prescriptions and forward to pharmacy for fulfillment • Obtain new prescriptions from physician’s office and record approval status • Service incoming calls from doctors’ offices • Ensure accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance and reduce potential legal concerns • Resolve questions and/or issues that may be preventing shipment of an order • Uphold quality and productivity standards on all transactions • The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements. • Use active listening skills when the members express concerns about medication coverage or costs and offer the members options for a starting coverage review to meet regulatory requirements • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service • You will learn and need to demonstrate understanding of call handling which includes compliance expectations and system navigation through several applications • Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers. Here’s a little more on how you’ll make a difference: • Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively. • Help us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time. • Ensure patients are equipped with the best advice. Identify and empathetically address patient concerns and, if necessary, escalate appropriately QUALIFICATIONS • High School diploma or equivalent required • At least 2+ years of relevant experience- Healthcare and/or Call Center Preferred • A dedicated workspace with no distractions is required • Tech Savvy- Strong computer skills including Microsoft Office • Strong organization skills, written, and verbal communication skills • Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions • Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience • Ability to work a flexible schedule including Night and/or weekends Schedule Training: 9:00 AM - 5:30 PM EST - M-F (8 Weeks). Post Training: Schedules may range between