Customer Service Representative - Collections

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Build Relationships. Solve Problems. Make an Impact. At U.S. Bank, we're committed to helping our customers and communities thrive. As a Customer Service Representative – Collections , you'll play a vital role in supporting our commercial clients by delivering exceptional service while helping customers manage and resolve account concerns. This is more than a collections role. It's an opportunity to build trusted relationships, solve complex challenges, and make a meaningful impact on the customer experience. If you enjoy helping customers, problem-solving, and working in a fast-paced environment where every interaction matters, we'd love to hear from you. What You'll Do In this role, you'll serve as a trusted resource for commercial customers, partnering with them to resolve billing and payment-related concerns while maintaining strong business relationships. Key responsibilities include: • Deliver outstanding customer service through phone and email interactions • Assist commercial clients with invoice questions, account inquiries, payment arrangements, and online account access • Contact customers regarding past due accounts while maintaining a professional and relationship-focused approach • Analyze customer situations and determine appropriate next steps based on account history, payment behavior, and business circumstances • Research and resolve customer concerns with accuracy and urgency • Document customer interactions and account updates in applicable systems • Partner with internal teams to ensure a seamless customer experience • Balance multiple priorities while meeting quality, service, and productivity expectations What Makes This Opportunity Unique Unlike traditional collections environments, this role focuses on supporting repeat commercial customers and building long-term relationships. Success requires strong interpersonal skills, sound judgment, and the ability to tailor your approach to each customer's unique circumstances. You'll have the opportunity to: • Make a direct impact on customer satisfaction and retention • Develop expertise in commercial lending and banking operations • Build valuable customer relationship management skills • Join a collaborative team that values service, accountability, and continuous improvement • Grow your career within one of the nation's leading financial institutions What Successful Candidates Bring • Excellent customer service mindset • Professional and empathetic communication skills • Confidence handling challenging conversations • Strong critical thinking and judgment • Adaptability and resilience in a fast-paced environment • Commitment to delivering an exceptional customer experience Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST (onsite Tuesday - Thursday) Location: 3 days per week at our Gresham, OR office: 17650 NE Sandy Blvd., Gresham, OR 97230 Basic Qualifications • High school diploma or equivalent • Two to four years of relevant experience Preferred Skills/Experience • Experience supporting commercial or business customers • Collections or accounts receivable experience • Banking or financial services experience • Experience handling customer inquiries via both telephone and em

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