Jobs / United States / CVS Pharmacy INC
Manager, Reporting & Insights – Service Operations
CVS Pharmacy INC · 🇺🇸 13 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 191 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 217 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What CVS Pharmacy INC paid sponsored hires in similar roles3 certified filings for “Manager, Data Engineer” (Data Scientists) in GA: $110k–$162k, median $110k. Most were filed at wage level II (67%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — CVS Pharmacy INC
The US Department of Labor certified 191 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 217 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for CVS Pharmacy INC →
About the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Contact center performance depends on trusted reporting and fast, actionable insights. The Contact Center Reporting and Insights Analyst supports the ongoing reliability of contact center performance reporting by monitoring data quality, investigating and resolving data issues across multiple source feeds, and producing recurring reporting and insights that help leaders see what is happening, why it is happening, and what to do next. The analyst partners closely with Workforce Management, Operations, and Technology/DBA teams and supports platform releases and upgrades as needed. Key Responsibilities • Produce and maintain recurring contact center performance reporting (daily, weekly, and monthly) with strong data quality and clear storytelling. • Develop, maintain, and optimize Power BI dashboards, reports, and data models that provide operational leaders with timely, actionable insights and consistent performance measurement across the contact center. • Perform frequent data integrity testing and reconciliation; investigate variances and drive root-cause troubleshooting to resolution. • Monitor trends and anomalies, such as volume shifts, service-level risk, and handle-time movement, and translate them into concise insights and recommended actions. • Support performance routines, including scorecards and operating cadences, by ensuring metrics are consistent, definitions are documented, and reporting is reliable. • Ensure reporting accuracy and stability for metrics that feed incentive programs by executing frequent validation and reconciliation checks. • Execute and/or coordinate recovery steps for data-load failures and other reporting disruptions to restore accurate reporting quickly. • Partner with Technology/DBA teams on reporting infrastructure and pipeline support, including job monitoring and issue triage. • Provide end-user support and training for reporting access and usage; resolve support cases through closure. • Support strategic initiatives, including gamification, using game-like mechanics to motivate and reinforce goal performance, progress tracking, and recognition. Required Qualifications • Advanced Power BI expertise, including dashboard and report development, data modeling, DAX calculations, visualization best practices, report performance optimization, and translating business requirements into actionable reporting solutions. • Experience with ETL and reporting infrastructure, including SQL Agent jobs and SSIS, along with hands-on experience working in Google Cloud Platform (GCP) data environments. • Strong SQL skills with SQL Server Management Studio (SSMS) and Microsoft Analysis Services experience, including ad hoc queries for investigation and support and the ability to validate data and reconcile across sources. • Demonstrated experience in reporting, analytics, business operations, or production data support in a high-volume environment. • Proven ability to perform reconciliation, troubleshoot data issues, and maintain high standards for data integrity. • Ability to communicate clearly with both technical and non-technical partners, with strong follow-through in a support workflow. • Comfort supporting occasional off-hours or weekend work for scheduled releases and upgrades. Preferred Qualifications • Experie