Order Management Analyst (Spanish speaking)

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About the role

• Location: Budapest, Hungary • Job type: Permanent, Full-time, Hybrid About the job Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, complemented by best-of-breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence and our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. Main responsibilities: In this role you will be responsible for Customer Order Administration: • Monitor order validation by exception to ensure orders are accurate and can be processed to the next stage of the process. • Solve any type of issue. Checks can relate to order incompletion or a block in the system according to business rules (products, customer segments). • When required, block the order for delivery or billing, follow up to remove the block once the issue is resolved, and liaise with impacted stakeholders (e.g., Distribution). • Monitor blocked orders and perform modifications upon request from relevant stakeholders (e.g., delivery date change, quantity change), identify the associated reason, and document the changes made. • Liaise with local responsible to ensure proper execution of stock allocation previously set up in the system. Coordinate the management of exceptions, reschedule backorders, and investigate mitigation options to limit out-of-stock situations (delayed deliveries, short-shelf-life stock). • Ensure delivery and invoicing processes follow the expected lead times, and provide the necessary documentation for shipments. • Contribute to continuous improvement of order processing as requested by the Manager and Global Process Lead. About you Experience: • Knowledge of order processing and customer service or similar, preferably in Pharma (essential) • Overall Order to Cash knowledge, including the link with customer inventory management (essential) • Good business acumen (advantageous) • Strong problem-solving and deductive skills (advantageous) Technical skills • Hands-on experience with SAP, preferably S/4HANA (essential) • Extended practice with the SAP SD module and its different functionalities • Strong understanding of customer inventory management • Knowledge of Microsoft Office and expertise in MS Excel (essential) Interpersonal skills • Ability to interact with internal stakeholders in issue resolution (essential) • Detail-minded, clear thinker, quick learner • Team player, able to collaborate across teams and with front-line teams with an end-to-end mindset (essential) • Good communication skills (advantageous) Education: Bachelor’s degree Languages: • Excellent written and verbal English • Additional European language skills are advantageous Why choose us? • Bring the miracles of science to life alongside a supportive, future-focused team • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave Be part of something exceptional. Our Budapest Hub has been recognized for workplace excellence, innovation, and our commitment to putting people first. See the full list of our awards at the end of this posting. Office of the Year 2025 – Evolution Award Our most recent award –

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