Major Case Specialist Excess Casualty

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About the role

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $104,000.00 - $171,700.00 Target Openings 1 What Is the Opportunity? As a Major Case Specialist, Excess Casualty, you are responsible for investigating, evaluating, reserving, negotiating, and resolving the office and/or department's most complex, high-exposure, and highest-severity injury and/or property damage claims within appropriate authority and oversight. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders. As of the date of this posting, Travelers anticipates that the posting will remain open until October 19th, 2026. What Will You Do? • Independently manage and oversee an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles high complexity injury and/or property damage claims which includes coverage disputes and contractual indemnity issues. • Conduct detailed investigations to gather evidence, assess liability and determine extent of damages and establish appropriate reserves. • Evaluate claim information and documentation to make informed decisions regarding coverage and resolutions. • Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable resolutions. • Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations. • Prepare and present detailed reports on claim status, trends and outcomes to senior management. • Work closely with legal, underwriting, and other departments to ensure coordinated claim handling. • Partner with Counsel to develop, direct, and execute litigation management strategies. • Maintain comprehensive and accurate records of all claim activities, communications, and decisions. • Identify areas in which we can improve or enhance current best practices and offer creative solutions. • Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality. • Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job. • May require travel, including overnight stays, to attend mediations, trials, arbitration, etc. • Perform other duties as assigned. What Will Our Ideal Candidate Have? • Bachelor’s Degree. • Five plus years of complex, bodily injury claim and litigation experience. • Active adjuster license, where required by state law. • Experience with claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms. • Exceptional written an

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