Jobs / United States / General Motors Company
Engineer, Customer Support and Analytics
General Motors Company · 🇺🇸 Warren, Michigan, United States of America
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 606 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 267 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What General Motors Company paid sponsored hires in similar roles171 certified filings for “Senior Software Engineer” (Software Developers) in MI: $140k–$163k, median $150k. Most were filed at wage level IV (74%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — General Motors Company
The US Department of Labor certified 606 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 267 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for General Motors Company →
About the role
Job Description Engineer, Customer Support and Analytics - Technical Operations The Role The Connected Ops Support and Analytics team protects and improves the connected-vehicle experience across vehicle and digital services. As a Technical Operations Engineer, you’ll support Customer identity workflows, digital services, and Connected services performance health. You’ll investigate customer-impacting issues, turn data into actionable insights, and partner with engineering, application, and contact-center teams to improve reliability and customer outcomes. This technical individual contributor role is an opportunity to connect system behavior to customer experience and deliver practical improvements across the connected-vehicle lifecycle. What You’ll Do • Analyze end-to-end customer journeys, operational processes, and system performance to identify trends, defects, risks, and improvement opportunities. • Resolve complex customer cases as well as create processes and best practices for routine escalations supporting team members will execute. • Lead root-cause investigations for production incidents, recurring defects, and performance degradation across connected services. • Build and maintain performance metrics, dashboards, and reports that show customer impact, operational health, issue trends, and progress against goals. • Define analytical requirements, data sources, measurement strategies, and validation plans for new capabilities and process changes. • Write and optimize SQL queries to join, cleanse, aggregate, and analyze data from multiple systems while assessing data quality and documenting assumptions. • Apply trend analysis, anomaly detection, correlation analysis, and hypothesis-based validation to support fact-based decisions. • Use Databricks, and related analytics technologies to automate recurring analysis, investigate large datasets, and improve the scalability of operational insights. • Translate technical findings into clear recommendations and communicate issue priority based on customer impact, business risk, frequency, severity, and available evidence. • Partner with engineering, technology, and contact-center operations to contain customer-impacting issues and implement sustainable system or process improvements. • Monitor post-release and post-remediation performance, document results, and contribute to structured triage, knowledge sharing, and consistent operational practices. Your Skills & Abilities (Required Qualifications) • Bachelor’s degree in computer science, engineering, information systems, data analytics, or a related field, or equivalent professional experience. • 3+ years of experience in technical operations, data analytics, systems analysis, software engineering, product support, or a related discipline. • Demonstrated experience analyzing complex systems, application interactions, customer-impacting issues, or operational workflows. • Strong SQL skills, including querying across multiple tables, data transformation, aggregation, validation, and performance-aware query design. • Experience building or supporting dashboards and operational reporting in Power BI, Tableau, or a comparable visualization platform. • Ability to break down business or technical questions, identify relevant data, follow an analysis plan, and communicate clear conclusions. • Experience performing root-cause analysis and converting analytical findings into measurable corrective actions. • Strong written and verbal communication skills, with the ability to manage multiple priorities and make sound decisions with incomplete information. What Can Give You a Competitive Advantage (Preferred Qualifications) • Working knowledge of Databricks, Python, Power BI, and data engineering or extract, transfo