Advisory Solution Consultant, Telco Industry

Start free →

Or apply yourself on the official page →

About the role

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales with a strong focus on the Telecommunications industry. You will help drive revenue by bringing deep industry expertise, guiding customers through complex transformation initiatives, and positioning ServiceNow solutions in alignment with telecom-specific operational and business needs. This is a hands-on technical consulting role for someone who can go wide and deep on solution delivery and solution positioning during sales cycles, while acting as a trusted advisor to customers, Sales, Product Management, and executive stakeholders. In line with the Advisory Solution  Consultant profile at ServiceNow, this role requires significant depth in a specific functional and industry area, the ability to mentor others, and the capability to help shape account strategy in the assigned vertical What you get to do in this role: • Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and  • service providers • Lead discovery workshops to understand customers’ business challenges, operational models, and technology landscape, and deliver compelling product demonstrations aligned to telecom use cases • Engage with customers on industry-specific processes and systems, including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives across telco environments • Answer product feature and technical questions from customers, partners, and ServiceNow colleagues, connecting platform capabilities to telecom operating realities • Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical, consistent with the expectations for advanced and senior Advisory Solution Consulting roles. • Provide feedback to Product Management on enhancements that can better address telecom customer needs and create differentiated value • Share best practices, reusable assets, and industry knowledge with other Solution Consultants, while mentoring team members in the telecom domain, which aligns with the internal expectations for Advisory-level Solution Consultants. • Stay current on market trends, competitive positioning, and the evolving  • telecommunications landscape • Support marketing events, executive briefings, industry conferences, user groups, and trade shows focused on telecommunications and digital service provider To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or the telecommunications industry • 7+ years of pre-sales solution consulting or sales engineering experience • Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes, and supporting systems • Experience working with or selling into major telecommunications providers; prior experience with companies such as Telefónica, Vodafone, Orange, or similar operators is highly valued • Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions • Experience working collaboratively with Product Management, Product Marketing, partners, and Professional Services • Territory management skills, including pipeline building and strong partnership with Sales to drive execution excellence • Ability to act as a trusted advisor in a complex customer environment and contribute deep expertise in a spe

View the official posting →