Jobs / United States / Carvana LLC
ADESA Customer Experience Advocate
Carvana LLC · 🇺🇸 Tempe, Arizona
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 19 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 17 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Carvana LLC paid sponsored hires in similar roles2 certified filings for “Senior Analyst, Customer Care, Titles” (Data Scientists) in AZ: $81k–$98k, median $89k. Most were filed at wage level I (50%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. The pay stated here ($18/hour) is below what this employer usually pays sponsored hires for this role. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Carvana LLC
The US Department of Labor certified 19 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 17 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Carvana LLC →
About the role
IN PERSON HIRING EVENT - Wednesday, October 21st This event is only open for the ADESA Customer Experience Advocate - Onsite (Tempe, AZ) position only. No interviews will be hosted for other open Carvana roles on this day. Compensation: Starting at $18/hour; bilingual candidates start at $19/hour About Us ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. Build a Career with Us We want team members who aren't afraid to dive in, solve problems, and level up their skills. Because we’re always evolving, there is always room for high performers to step into higher-level roles. Hard work doesn't go unnoticed here—if you drive an impact, you'll find plenty of space to advance. About the Role & Team We are seeking a proactive and customer-focused Customer Experience Advocate to join the ADESA Central Operations team. This role is crucial for resolving a diverse range of product and service issues, ensuring a seamless and positive experience for our customers (buyers, sellers, transporters, and dealers). Important Note: We have a similar job posting for Carvana-focused Customer Experience Advocates, but please note that this position is exclusively for the ADESA CX Advocate role, which focuses solely on ADESA's wholesale remarketing operations. Location & Working Hours • Location: Join our team of Advocates working in person at our Tempe headquarters! • Hours: This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). Our team supports our customers from 8:00 AM to 8:00 PM EST, Monday through Friday , which translates to 5 AM to 5 PM or 6 AM to 6 PM AZ time, depending on the time of year. What You’ll Be Doing • Create exceptional experiences by handling customer interactions across multiple channels, including calls, chats, and emails. • Problem-solve with a purpose by resolving a wide range of product or service issues such as title questions, login difficulties, payment concerns, and dealer access problems. • Clarify and resolve customer concerns efficiently to achieve First Contact Resolution. • Troubleshoot and resolve issues quickly, ensuring accurate logging of interactions in Salesforce and escalating complex backend issues to appropriate technical support or internal departments when necessary. • Navigate cross-functional issues like a pro by connecting customers with internal departments, including Titles, Dealer Registration, Arbitration, Payments, Technical Support, Financial Operations, IT, and Auction partners. • Practice active listening to provide personalized support and effectively address unique customer needs. • Provide feedback on system inefficiencies or common customer pain points to support continuous improvement initiatives. What You’ll Bring • High School diploma or equivalent required. • 1+ year of previous customer service or contact center experience. • Strong verbal and written communication skills, with active listening and the ability to provide personalized, empathetic support. • Strong problem-solving and critical thinking abilities, demonstrating an ownership mentality to solve problems thoroughly. • Basic technical proficiency, including the ability to utilize multiple screens and quickly learn new systems. • Flexibility and ability to adapt in a fast-paced, dynamic environment. • Familiarity with automotive titles, logistics, or dealership operations is a plus.