Director, Global Field Enablement

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. The Global Field Enablement team equips every customer-facing function — Sales, Business Development, Customer Success, and Partnerships — to hit revenue and retention targets through consistent execution. The Director, Global Field Enablement owns enablement strategy and the operating model across the full GTM and post-sale lifecycle, from pipeline generation through renewal and expansion, and is accountable for measurable outcomes: faster ramp, higher productivity, stronger attainment, and consistent adoption of Klaviyo's sales and customer engagement methodologies. This role partners closely with GTM Operations, Sales, Business Development, Customer Success, Partnerships, Product, Product Marketing, and RevOps, increasingly leveraging AI-enabled tools to keep GTM teams faster, more effective, and always learning. It also aligns with adjacent enablement teams — Channel & Partner Enablement, ProServe Enablement, and Learning & Development — to drive unified standards, embedding core processes deeply enough into daily behavior that they scale reliably as Klaviyo grows. How you’ll make a difference: Strategy & GTM alignment • Own the enablement KPI framework (ramp time, quota/goal attainment, win rate, pipeline conversion, multi-product adoption) and partner with GTM, Product, and Marketing leaders to build a shared roadmap and prioritize investment against the highest-leverage gaps. Sales, pipeline, and post-sale enablement • Design and deliver enablement across the full customer lifecycle — outbound/inbound pipeline generation (BDR/SDR), AE selling, account management/expansion, and post-sale onboarding, adoption, retention, and expansion — including certification and manager-led coaching. • Build and maintain playbooks, prospecting/qualification frameworks, battlecards, objection-handling guides, and talk tracks that extend the Klaviyo Sales Methodology, and ensure consistent value messaging from first engagement through renewal. Product launches & Field Kickoff • Lead planning and execution of product launches, developing launch plans, GTM enablement materials, and training to drive adoption and revenue. • Own end-to-end program management of Field Kickoff — timeline, workstreams, logistics, executive alignment, messaging, and content — as the connective tissue across Sales, Marketing, Product, and CS. Technology, AI, and change management • Own the global enablement tech stack (content/knowledge management, conversation intelligence, LMS) and the standards for its use. • Lead evaluation and adoption of AI-driven tools for coaching, content delivery, deal inspection, and productivity, with a clear point of view on where AI helps versus adds noise. • Build reinforcement and manager-coaching systems that make new behaviors stick, rather than deliver one-time training. Process, operations, and market intelligence • Partner with Marketing, Sales, Partner, and CS Ops to streamline GTM processes and co-develop frameworks for pipeline management and forecasting accuracy. • Drive training, certification, and manager reinforcement so standard processes (Sales Process, Customer Engagement Process, core systems) get embedded in daily behavior, not just documented — building a consistent operating standa