Jobs / United States / Cannon Design INC
Service Desk Analyst
Cannon Design INC · 🇺🇸 St. Louis, MO
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 29 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Cannon Design INC
The US Department of Labor certified 29 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 6 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cannon Design INC →
About the role
If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. ABOUT THE ROLE The successful candidate will be responsible for providing first-line technical support to end users, and escalating complex problems as needed. You will help administer the technology our designers rely on to develop design solutions for leading health, education and business organizations. This is an IT generalist position, where you will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group. HERE'S WHAT YOU'LL DO • Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting. • Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors. • Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores. • Consults users to determine present and future needs. • Identify areas of operation that need upgraded end user equipment. • Monitor system performance, provide security measures, troubleshooting, maintenance. • Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use. • Test, evaluate hardware and software to determine efficiency, reliability. • Attend vendor training, study journals to keep up with changes in technology. • Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems. • Maintain peripherals such as printers that are connected to the network. • Create and modify users and groups in active directory such as logins with user accounts. • May add permissions, modify, delete extensions and mail boxes, phone systems. • Position may require local travel to other sites. HERE'S WHAT YOU'LL NEED • Minimum of 2 years of related IT experience is required. • Bachelor’s degree in Information Technology or a related field preferred. • Microsoft Windows desktop and Server certifications are preferred but not required. • Strong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner. • Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines. • Knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required. ITIL knowledge preferred. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits ABOUT OUR FIRM CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy — it’s who we are, and it drives us to make a meaningful, lasting difference every day. ABOUT WORKING HERE • We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about. • We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us