Jobs / United States / Crunchyroll LLC
Senior Program Manager - Customer Experience
Crunchyroll LLC · 🇺🇸 Los Angeles, California, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 26 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Crunchyroll LLC paid sponsored hires in similar roles3 certified filings for “Manager, Marketing Science and Analytics” (Data Scientists) in CA: $143k–$210k, median $160k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Crunchyroll LLC
The US Department of Labor certified 26 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Crunchyroll LLC →
About the role
About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role We are seeking two (2) Senior CX Program Managers who will serve as a strategic operational advisors. You will drive process excellence, operational transformation, and cross-functional execution across the Customer Experience organization. You will partner with CX leaders to optimize operational efficiency, build scalable operating models, and ensure initiatives are executed through strong governance, structured program management, and continuous process improvement. In this role you will design, implement, and own the Customer Experience Process Change Framework—a standardized intake, evaluation, governance, implementation, and communication model for all operational changes. This framework will become the foundation for how CX evaluates, prioritizes, implements, and communicates operational change. Strategic Thought Partner & Trusted Advisor • Streamline processes and improve communication in order to enable leaders to focus on strategic initiatives and high level decision making • Establish standardized intake, prioritization, governance, implementation, and communication processes for all Customer Experience initiatives. • Analyze, map, and document current-state and future-state workflows across Customer Experience, including customer-facing, agent-facing, and internal operational processes. • Evaluate and optimize agent workflows, support processes, and operational procedures to improve efficiency, consistency, quality, and customer outcomes. • Identify operational bottlenecks, inefficiencies, and opportunities to simplify, standardize, automate, and scale processes. • Lead end-to-end process redesign initiatives that improve operational performance, employee experience, and customer experience. • Develop standardized process documentation, SOPs, governance artifacts, operational playbooks, and scalable operating models that support organizational growth and continuous improvement. Program Management & Operational Governance • Partner with the CX team and cross functional partners to create a unified operating model that connects initiative management, process governance, change management, and operational readiness. • Develop governance structures, milestone tracking, executive reporting, dashboards, and risk management processes that improve visibility and execution. • Facilitate governance meetings, executive steering committees, and cross-functional working sessions while driving accountability across stakeholder groups. Change Management & Organizational Enablement • Lead operational readiness planning and change management activities for new processes, systems, AI capabilities, and enterprise initiatives. • Collaborate with Learning & Development and operational leaders to develop communication strategies, documentation, and training plans that drive successful adoption. • Champion a culture of continuous improvement, operational excellence, innovation, and data-driven decision-making throughout Customer Experience. About You • Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Project Management, Information Systems, or a related field. • 12+ years of experience in Process Excellence, Business Process Improvement, Operational Excellence, Program Management, Mana