Jobs / United States / Otter AI INC
Senior Manager, Customer Success
Otter AI INC · 🇺🇸 San Francisco, CA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 30 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Otter AI INC
The US Department of Labor certified 30 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Otter AI INC →
About the role
The Opportunity Otter.ai just crossed 1 billion meetings transcribed. The enterprise motion is accelerating, and we're building the CS organization that will take us to the next level. This is your chance to help shape what enterprise Customer Success looks like at one of the most consequential AI companies in the world. We're looking for a Sr. Manager, Customer Success who's ready to own it — someone who builds with conviction, leads with empathy, and knows how to turn a great product into a long-term customer partnership. You'll lead a team, influence company strategy, and leave a real mark on how Otter grows. This role is based in the San Francisco Bay Area (hybrid, 3 days/week in office). What You'll Do • Build and lead a high-performing team. Coach CSMs and Technical Delivery Managers, set the bar for excellence, and create an environment where people do the best work of their careers. • Own the enterprise relationship. You'll manage complex, multi-stakeholder accounts — building executive trust, navigating renewals, and turning happy customers into champions. • Drive real outcomes. Retention, expansion, time-to-value — you'll own the metrics that matter and build the programs that move them. • Create the playbook. Design scalable lifecycle processes that turn a strong first deployment into a multi-year partnership, and make consistency look effortless across the customer base. • Be the voice of the customer internally. Partner with Sales, Product, and Engineering to shape roadmap decisions, close alignment gaps, and make sure what we build actually solves what customers need. • Use AI the way we build it. Leverage AI-driven insights to spot risk earlier, personalize engagement at scale, and give your team superpowers. What You Bring • You've led CS or Account Management teams in SaaS for 5+ years and have strong opinions about what great looks like. • You have a proven track record growing and retaining enterprise accounts — and the metrics to show it. • You're deeply data-driven but never lose sight of the human side of the relationship. • You've worked cross-functionally with Sales, Product, and Engineering and know how to get things done without formal authority. • You're genuinely excited about AI — not just as a product category, but as a way to rethink how your team operates. • You thrive in fast-moving environments where the playbook is still being written. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world’s leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact hr@otter.ai at least 3 business days before your interview. *Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of establi