Senior Director, Partner Marketing

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About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Senior Director of Partner Marketing to lead Five9’s global partner marketing team and serve as the marketing counterpart to the Partner organization. Reporting to the Vice President of Revenue Marketing, this leader will design and run the marketing motion behind Partner Fusion — Five9’s program spanning the Channel (system integrators and resellers), Technology Partners (ISVs), and Strategic Partners (global technology and cloud platforms). This role owns the full arc of partner marketing: marketing to partners to recruit and enable them, through partners to create demand in their installed base and territories, and with partners to bring joint solutions to market at scale. The global partner marketing team is one of four pillars of Revenue Marketing — alongside the regional Demand Generation teams (Americas and International, which run direct and ABM campaigns through vertical-aligned managers), the Sales Development team (which works the inbound demand those campaigns create and runs outbound outreach to ABM accounts), and the Events team (industry, partner, and Five9 events). Revenue Marketing is Five9’s primary pipeline engine, and within it this team owns the pipeline that comes through the partner channel, in partnership with the Partner organization. Partner marketing is never a silo: it is woven into the same audience strategy, the same campaign calendar, and the same pipeline goals as the rest of the demand engine. The right candidate is a builder and an operator who has partnered extensively with channel, alliance, and field teams, and who is equally comfortable shaping a hyperscaler co-marketing plan and a regional reseller’s quarterly demand calendar. They will partner with the SVP, Global Partners & Alliances and the organizations they lead to set joint priorities, and with the regional Demand Generation teams, the Events team, and Product Marketing to make the ecosystem’s contribution show up in pipeline and ARR. Partner Fusion is still taking shape, and this leader will help define what it becomes — the segmentation of partner types, the marketing playbook for each, the co-investment model, and the shared measurement that proves the ecosystem is creating incremental growth rather than reallocating it. Key Responsibilities Partner Fusion Program Strategy • Own the marketing strategy for Partner Fusion — a single, coherent framework that spans the Channel, Technology Partners, and Strategic Partners, with a clear marketing playbook for each partner type. • Help refine and evolve the program itself — partner segmentation and tiering, the co-investment model, and the joint planning rhythm with the Partner organization. • Help shape the next generation of the channel partner compensation and incentive model — partnering with the SVP, Global Partners & Alliances and Finance to ensure the economics reward the partner behaviors that drive profitable, sustainable growth. • Define the to-partner, through-partner, and with-partner motions and decide which partners and segments warrant which level of investment. • Build the annual and quarterly partner marketing plan in lockstep with the Partner organization’s priorities, the broader Revenue Marketing calendar, and the company’s pipeline targets. Channel Marketing — System Integrators & Resellers • Drive demand creatio

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