Jobs / United States / Constant Contact INC
Digital Customer Success Specialist - Pendo
Constant Contact INC · 🇺🇸 Remote, US · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 10 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 7 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — Constant Contact INC
The US Department of Labor certified 10 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 7 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Constant Contact INC →
About the role
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! Do you love a challenge? Are you passionate about using technology and in-product messaging to solve customer problems? This may be the role for you. The Digital Success team has an opening for a Digital Customer Success Specialist to help revolutionize how we guide, engage, and deliver value to our customers, playing an important role in the future success of the company. The ideal candidate will have a deep appreciation for the customer lifecycle and strong technical skills, including JavaScript, HTML/CSS, API integrations, and event tracking. You should be self-directed, a creative problem solver, and able to adjust to a fast-paced environment. This position bridges the gap between our Customer Success strategy, product design, and technical data infrastructure. What you’ll do You’ll work closely with Product, UX, Customer Support, Marketing, and Sales: • Understand business stakeholders’ strategic vision and priorities for customer onboarding, feature adoption, and retention messaging. • Manage relationships and expectations related to day-to-day project delivery. • Gather detailed requirements for building in-product guides and messages that support customers throughout their lifecycle. • Establish guide frequency rules, manage visual governance, and recommend next steps when stakeholder requests compete. • Report on guide success and provide data-driven recommendations on which guides to iterate, expand, or sunset. • Provide training and best practices on in-app messaging capabilities and reporting. • Work across the organization to research and answer complex questions related to customer lifecycle journeys and in-app messaging logic. Partner with technical, product, and data teams: • Write clean JavaScript, HTML, and CSS to build custom Pendo guide layouts, interactive UI elements, and dynamic targeting logic. • Conduct data discovery and profiling to understand app usage, map feature and page tags, and ensure proper metadata flow between systems. • Partner with the team to design and test in-app messaging experiences, including A/B tests. • Work with webhooks, APIs, and data integrations between Pendo and core platforms such as Salesforce, Gainsight, or HubSpot. • Create and maintain technical documentation for tag architecture, guide logic, and segmentation rules. Who you are Experience and technical skills: • 3+ years of experience in Digital Customer Success, In-Product Messaging, or Product Operations. • Deep hands-on experience building, managing, and optimizing in-product experiences using Pendo or similar tools, such as Gainsight PX is required. • Strong technical background with hands-on proficiency in JavaScript, HTML/CSS, custom event tagging, and API integrations. • An eye for graphic and UI design, with the ability to build polished, visually appealing, brand-aligned guides that feel native to the product. • Experience analyzing guide performance, user pathways, and downstream adoption, with intermediate knowledge of analytics tools. • Experience integrating in-product messaging platforms with Customer Success platforms, such as Gainsight or ChurnZero, or CRMs, such as Salesforce or HubSpot. Collaboration and working style: •