Engineering Manager, Platform Infrastructure

About OpenTable With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job OpenTable is seeking an Engineering Manager with a strong infrastructure or SRE background to lead the Serving Platforms team, a globally distributed group of 10 engineers responsible for the runtime foundations OpenTable relies on daily. You will oversee critical platform components across our Quality Assurance and Production environments, including Kubernetes, service-mesh clusters, Vault, and Kafka — ensuring these systems remain reliable, scalable, and secure as OpenTable's traffic and infrastructure needs grow. This position is equal parts technical leadership, people leadership, and operational execution: you'll drive on-call readiness and incident response, guide infrastructure investment decisions, and partner closely with Infrastructure Engineering and other platform teams. You will maintain clarity through shifting priorities, foster independent and accountable teams, and ensure day-to-day execution aligns with our broader reliability and platform goals. Responsibilities • Own the team's on-call rotation and incident response process for production-critical infrastructure, driving root-cause analysis and follow-up work that improves reliability and operational maturity. • Drive reliability, scalability, and security improvements across existing platform systems, balancing operational health with long-term platform investment. • Lead, mentor, and coach a globally distributed team of 10 engineers, providing clear, actionable feedback to foster professional growth and ownership. • Shape quarterly priorities, coordinate work across multiple streams, and manage the team's operating cadence, including daily standups and sprint planning. • Represent the Serving Platforms team across the organization, building strong relationships with stakeholders, advocating for team priorities, and driving cross-functional decisions. • Navigate ambiguous operational and reliability challenges, surface project risks early, and communicate clear trade-offs and resolution paths to leadership and stakeholders. Minimum Qualifications • 5+ years of experience leading and managing infrastructure, platform, or site reliability engineering teams across multi-team initiatives. • Demonstrated experience planning, prioritizing, and coordinating parallel engineering efforts while balancing delivery, operational health, and long-term platform improvements. • Experience supporting modern runtime and platform infrastructure across cloud and hybrid environments (such as AWS, GCP, or Azure) alongside on-premises systems. • Hands-on experience in Linux systems administration and practical experience with scripting or automation using Python, Go, or Bash. • Excellent communication skills with a proven ability to translate ambiguous operational or reliability problems into clear technical plans and drive alignment across technical and non-technical audiences. Preferred Qualifications • Deep familiarity with modern infrastructure platforms, specifically Kubernetes, service mesh, secrets management, and event streaming. • Practical experience with specific tools, inclu