VP of Technology

As the VP of Technology, you will lead engineering across Balsam Brands’ Digital and Enterprise technology organizations, overseeing the Directors of Digital Technology and Enterprise Technology. You will own a geographically distributed engineering organization spanning the Americas, Ireland, and Manila, and translate business priorities into an engineering strategy, investment roadmap, and measurable results—with accountability for peak-season reliability in a high-stakes omnichannel retail environment. A core priority is evolving our AI-enabled software development lifecycle (SDLC), from requirements and design through code, testing, release, and operations, while building leaders’ and engineers’ ability to use AI effectively. You will partner closely with Product leadership to shape a joint engineering-product operating model that keeps teams aligned and moving. You will develop strong engineering leaders and be accountable for the quality, reliability, and cost effectiveness of customer-facing and enterprise technology. You will align investments with product and business leaders and resolve cross-functional tradeoffs. Your Directors will own planning and delivery within their areas, supported by clear decision rights and coaching from you. This full-time position reports to the Chief Technology Officer and is expected to work in a hybrid model, which includes Monday, Tuesday, and Wednesday in-office. What you’ll do: • Lead the team to achieve business outcomes by promoting collaboration and alignment with organizational values; translate company initiatives into a clear vision , aligning team actions with company priorities while fostering performance and professional development • Coach and develop the Digital and Enterprise Directors, strengthen the engineering leadership bench, and build succession plans. Establish clear expectations for performance, delegation, and talent development across the organization • Define a multi-year engineering strategy and investment roadmap with the CTO, Product, and business leaders. Balance customer and operational needs with platform modernization, technical debt, risk, and sustainable cost • Own the evolution of our AI-enabled SDLC across Digital and Enterprise. Set the roadmap, lead changes in workflows and practices, drive disciplined experimentation and adoption of AI tools, and hold Directors accountable for measurable improvements in delivery flow, quality, and business outcomes • Enable AI use through coaching, training, reusable workflows, and shared examples. Partner with AI and security leaders on data protection, review and validation standards, and human accountability for engineering decisions and outputs • Set architectural direction across digital commerce and enterprise systems. Establish standards for integration, scalability, and maintainability, and guide major technology, platform, and build-versus-buy decisions • Align priorities and engineering capacity across Digital and Enterprise. Resolve shared dependencies and competing demands, while empowering Directors to own quarterly planning, sizing, delegation, and delivery within their domains • Establish a consistent engineering operating model and measures of business impact, delivery predictability, software quality, and service reliability. Use these measures to identify systemic issues and hold leaders accountable for improvement • Set expectations for secure, reliable operations and seasonal readiness. Ensure leaders maintain effective observability, incident response, capacity planning, and tested disaster recovery and continuity plans— with rigor around peak-season preparedness in a high-stakes retail environment • Advance automation-first quality engineering, CI/CD, deployment practices, and cont