Member Growth Operations Associate Manager

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people. Virta Health is seeking a Member Growth Operations Manager to help evolve how we deliver member communications across email, direct mail, and SMS. As we build toward more personalized member journeys, we are improving the data, systems, and workflows that power our campaigns—with Braze at the center. In this role, you will help turn that strategy into day-to-day capabilities: reusable campaign components, dynamic content, automated workflows, and reliable processes that support more relevant outreach at scale. You will partner with Growth, Data, Engineering, and Implementation teams to translate business and client needs into operational requirements and bring new capabilities into use. This is a hands-on individual contributor role with ownership of both campaign delivery and operational improvement. You will execute and maintain current programs while helping build the systems that enable our next stage of growth. It is an opportunity to shape how a team works, see your improvements put into practice, and grow as our capabilities evolve. HOW YOU WILL WORK You connect the details of campaign execution to the broader member experience and business goal. You are comfortable navigating ambiguity, identifying the root cause of recurring problems, and deciding when to improve an existing process or build a more scalable approach. You take work from requirements through implementation, testing, documentation, and adoption—and help teammates use what you build. RESPONSIBILITIES Own campaign execution and operational readiness - Independently manage assigned ongoing campaigns and launch work across email, direct mail, and SMS, including configuration, timelines, approvals, vendor coordination, and delivery. - Build and update Braze campaigns and Canvases, maintain client-specific content and catalog data, and support accurate application of contact preferences and suppression rules. - Lead end-to-end QA of content, dynamic logic, audience criteria, links, and technical configuration; troubleshoot issues and strengthen controls to prevent recurrence. - Translate custom communication requests into clear requirements and execution plans, identifying opportunities to meet those needs through reusable solutions. - Document issues, communicate risks early, and help strengthen QA controls based on lessons learned. Drive continuous improvement across the team - Own operational improvement projects from problem definition through rollout, managing dependencies and communicating decisions, tradeoffs, and risks. - Partner with Growth stakeholders to turn campaign learnings and member behavior into improvements to targeting, journeys, and execution. - Define and track measures of operational success, such as reduced manual effort, faster campaign setup, fewer errors, and more reliable delivery. - Provide hands-on coverage as priorities shift and build shared knowledge that reduces reliance on any one person. - Use AI to streamline campaign operations, strengthen QA, and reduce manual work—applying sound judg