Customer Care Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment. This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. Your work will directly support healthcare providers and ultimately contribute to patient care. Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. This position is based in Lisbon, Portugal and follows a hybrid work arrangement, with a combination of office-based and remote work to cover Portugal. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives. Primary Responsibilities • Act as the primary point of contact for customers throughout the service and repair journey • Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience • Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues • Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up • Support quality and compliance requirements in a highly regulated MedTech environment. • Contribute to process improvements and continuous improvement initiatives • Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day Required Qualifications • High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment • Professional proficiency in English, Portuguese and Spanish , both written and verbal • Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word. • Experience working within established processes and procedures in an operational environment Preferred Qualifications • Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries • Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce • Proficiency in an additional European language • Experience managing customer escalations or complex customer inquiries • Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilit