Operations Specialist I, Aerospace & Defense (US)

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. Set the Foundation for Time-Critical Order Execution Airspace moves the shipments that can't be late — for hospitals waiting on an organ, a grounded aircraft waiting on a part, or a production line waiting on a component. As an Operations Specialist I, you're one of the first people to touch a new order, and how well you set it up determines whether everything downstream goes smoothly. This is where every Airspace Operations career starts. You'll learn the platform, the players (customers, Commanders, and agent service providers), and the judgment calls that come with time-critical logistics. The role is deliberately structured to build your foundation fast, so that by the time you're ready to advance, the fundamentals are second nature. What You'll Do Operate the Airspace Platform • Set up new orders by adhering to standard work practices and client-specific SOP instructions • Apply transit accessorials (e.g., wait time, parking, tolls) in PT as reported — for charges that are not auto-generated by the system • Navigate and interpret carrier booking and tracking systems relevant to the order • Accurately confirm job milestones are completed correctly and on time • Rapidly move between competing priorities without losing accuracy Solve Problems as They Arise • Source driver coverage for any segment of an order • Use situational awareness to request or deny additional driver incentives when necessary • Update, manage, and/or change shipment documentation as needed • Apply training and tenured knowledge to find solutions to common or uncommon issues • Follow escalation procedures and guidance from senior team members when a situation exceeds your judgment Keep Customers Informed • Professionally relay delays, issues, and updates through verbal and written communication • Anticipate disruptions (weather, traffic, carrier delays) and proactively offer alternatives to meet or beat required delivery times • Place orders on behalf of customers who are unable to use the online portal Stay Responsive Across Channels • Timely acknowledgment and action on all email, phone, and text requests • Consistently meet minimum metric expectations for phone availability and acceptance • Proper use of phone statuses; adherence to All Hands on Deck and Off-Phones guidelines • Stay independently informed by reviewing all communications provided throughout company platforms Maint