Revenue Cycle Operations Specialist

What The Role Is This role keeps Babylist Health’s billing operations moving and serves as the on-site anchor for our physical office. You’ll blend revenue cycle support — processing and routing critical billing documents accurately and on time — with the day-to-day of running the office. You’ll be the in-person point of contact, working closely with remote teammates and outside partners to keep people, paperwork, and place connected. It’s hybrid in title, but the on-site presence is real: you’re on-site at our Severna Park, MD office (just outside Baltimore) five days a week during business hours (EST). If you like being the dependable person who keeps things running and enjoy a mix of billing support and office ops, this is a strong fit. Who You Are • You can run the operational backbone of an office — sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track. • You’re available on-site at our Severna Park, MD office, five days a week during standard business hours (EST) — you’re the in-person anchor for the office, so consistent presence is essential. • You’re detail-oriented and trustworthy with sensitive information — billing documents and confidential data pass through your hands, and accuracy and discretion are non-negotiable. • You’ve worked in administrative, operations, or office support roles — healthcare or insurance billing exposure is a plus, not a requirement. • You’re quick with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall — or a fast learner who’ll be fluent in weeks. • You’re a clear, kind communicator who keeps remote teammates and external partners in the loop. • You’re proactive and flexible — you spot what needs doing and pitch in without being asked. • You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next. How You Will Make an Impact • Support daily billing and revenue cycle workflows so operations stay timely and accurate. • Open, sort, and prioritize incoming mail and documents — routing or uploading each to the right place. • Upload and manage required documentation in Niko with care. • Flag urgent items, discrepancies, and issues, and escalate them to the right partners. • Serve as the primary on-site point of contact and keep day-to-day office operations running smoothly. • Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers to the right people. • Monitor incoming communications and respond or route as needed. Why This Role • You’re the connective thread between people, paperwork, and place — visible, relied on, and central to how the office runs day to day. • It’s a genuine blend of revenue cycle exposure and office operations — a strong on-ramp if you want to grow in healthcare ops. • Babylist Health is a small, growing team, so your reliability is felt right away and your ideas for smoother workflows actually land. About Compensation We use a market-based approach to compensation. The starting salary range for this role is $51,802 to $69,056 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showro