Customer Success Manager

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS. Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. About Britive Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance — all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security. About the Role As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities This role requires someone who thrives in a cross-functional environment. You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers. You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities. If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high-growth startup, this role is for you. What You’ll Do Relationship Management & Customer Outcomes • Serve as the primary point of contact and trusted strategic advisor for a portfolio of enterprise accounts post-sale. • Build and maintain deep, long-term relationships with technical stakeholders, security leaders, and executive sponsors. • Lead structured onboarding programs to ensure customers are deployed on time, on scope, and set up for measurable success. • Host monthly technical check-ins with key customer stakeholders to review platform health, address blockers, and drive adoption. • Prepare and deliver Quarterly Business Reviews (QBRs) with executive and key stakeholders that clearly demonstrate value, usage trends, and roadmap alignment. • Proactively monitor account health, identify churn risk early, and develop mitigation plans before issues escalate. Project & Deployment Management • Own the end-to-end project plan for customer deployments, ensuring milestones are hit and stakeholders are aligned throughout. • Manage timelines, action items, and follow-ups with precision — nothing falls through the cracks on your accounts. • Coordinate closely with Britive Customer Success Engineers to drive technical implementation and resolve configuration blockers. • Educate customers on Britive best practices, identity and access management workflows, and PAM use cases relevant to their environment. Cross-Functional Coordination & Internal Alignment • Serve as the connective tissue betwee