Administration Manager

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. Join one of the most respected names in the building access solutions industry. Overhead Door Company of Charlotte™ , a DH Pace Company, Inc., is seeking an Administration Manager to join our Mid-Atlantic Sales and Operations Management team. This role will be instrumental in leading our back-office operations, ensuring excellence in administrative processes, and assist in developing high-performing teams across multiple offices in the Mid-Atlantic region. Position Overview The Administration Manager will work directly with and alongside administrative staff and managers to oversee multiple aspects of sales and service operations support. This position requires a collaborative, hands-on leader who can manage day-to-day functions while driving process improvement and team development across regional offices. What You'll Do • Oversee and manage all back-office administration functions including: • Customer Service • Sales Order Entry • Contracts • Accounts Payable (A/P) and Accounts Receivable (A/R) • Billing, Invoicing, and Auditing • Supervise and mentor administrative teams to ensure accuracy, timeliness, and high-quality support. • Develop and refine reporting tools to monitor business performance and identify areas for improvement. • Collaborate with regional leadership to align operations with company goals and standards. • Train and develop team members to foster growth, consistency, and efficiency. • Ensure compliance with company policies and internal controls. • Travel 25% - 40% to Mid-Atlantic Satellite Offices What You Bring • Business degree preferred with minimum five (5) years of Administrative Management / Administration Operations Management / Multi-Branch Administration Management coupled with a minimum of five (5) years of administrative office experience with experience and knowledge of: Managing Administrative Staff and Managers, Reporting, C/S, Sales Order Entry, Contracts, A/P, A/R, billing, invoicing, call taking/scheduling and auditing. Minimum requirement is a High School Diploma or equivalent coupled with a minimum of ten (10) years of management experience. • Successful completion of references, employment verifications, background check, and drug screen required in advance of hire. Must have a good driving record. • Computer proficient; MS Office Suite is a must to include proficiency with Excel; ERP and CRM system experience is also very important. • Successful candidate will have excellent communication and customer relation skills, high sense of urgency with exceptional problem-solving skills and a keen sense for details. OFFICE LOCATION / FULL-TIME ONSITE POSITION: 3035 Horseshoe Ln, Charlotte, NC 28208 What We Offer • Comprehensive medical, dental, and vision coverage — available your first full month • Generous paid time off plus paid holidays and floating holidays • Company-paid life insurance, short-term disability, and long-term disability • 401(k) with employer match • Health Savings Account (HSA) and Flexible Spending Account (FSA) options • Voluntary benefits including supplemental life and critical illness coverage • Employee discounts for you and your immediate family • Competitive compensation with annual performance reviews Successful completion of employment verifications, background check, drug screen, and driving record (i