Manager, Project Manager- Customer Identity

Manager, Project Manager- Customer Identity Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. The Step-Up Authentication team within Customer Identity provides scalable, reliable, simple and compliant identity experiences for partners who integrate with our identity platform, enabling speed to market for secure and seamless identity workflows. About the Role: This is an individual contributor (IC) role within Customer Identity. In this role, you will drive program tracking and support partner onboarding and execution across the Identity Platform. In this role, you will: • Coordinate and drive the day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience. • Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments. • Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case. • Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner. • Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset. • Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules. Basic Qualifications • Bachelor’s degree or military experience • At least 4 Years of Process or Project Management experience Preferred Qualifications • PMP Certification • Masters degree or MBA • Basic proficiency in Google Workspace or comparable PM systems • 5+ years of experience of process or project management • Experience in financial services or highly regulated industry • Experience building governance frameworks and dashboards • Experience managing complex, cross-functional initiatives in regulated environments • ​At least 2 years of experience in stakeholder manageme nt At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $151,900 - $173,400 for Manager, Project Management   New York, NY: $165,700 - $189,200 for Manager, Project Management                   Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long