Seasonal Customer Support Specialist

Build Your Career with NEW Cooperative At NEW Cooperative, we're committed to supporting agriculture, strengthening our communities, and investing in our people. As a farmer-owned cooperative, we provide meaningful career opportunities across operations, agronomy, grain, feed, energy, transportation, administration, technology, and corporate services. Whether you're just beginning your career or bringing years of experience, you'll find a team that values safety, integrity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and the chance to make a difference every day. Explore the position below to see how you can become part of the NEW Cooperative team. Position Summary/Objective: To promote customer sales and service in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, and achieve desired sales and profit goals. Essential Duties & Responsibilities: (Include but are not limited to the following) Customer Service • Provides fast, efficient, and courteous service always. • Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel. • Works extended hours as requested by supervisor to ensure good customer service in busy season. Maintenance • Maintain the office in a neat and orderly fashion. • Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained. • Keep resource manuals accessible and current. Billing • Ensures all items sold are delivered and charged in a timely manner. • Bill products picked up by customers. • Correctly split tickets for landlords, etc. as directed by growers. Operations • Responsible for weighing incoming and outgoing grain. • Assist in settling grain in a timely manner. • Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends. • Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary. • Assist in other areas of the location as needed. Other • Uses all tools, equipment, and vehicles carefully and for their intended use. • Attending product updates and service training sessions as required by the supervisor. Basic Employment Expectations: Safety • Performs work safely and uses the appropriate PPE. • Checks the work area for hazards and corrects/reports unsafe conditions. • Considers the safety of oneself, and other employees, and customers. • Follows all safety protocols and seeks advice from supervisor when uncertain. Communication • Maintains open communication and cooperates with supervisor, departments, and fellow employees. • Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early. Accountability & Professionalism • Abides by policies set forth in the employee policy manual. • Carries a fair share of the workload. • Promotes Farmer's New Ag through positive, friendly, and professional interactions. • Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work. • Understands that satisfactory attendance is essential to the efficient operation of the work environment. Customer Service • Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations. Personal/Professional Development • Establishes personal performance goals and works toward these goals. • Continually upg