Principal Product Manager

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Principal Product Manager to join our team. This is a Hybrid role, reporting to the Senior Director, Product Management in the Product Management department. This role will lead strategy, roadmap, and adoption for critical ZPA platform initiatives, focusing on driving foundational platform capabilities that improve scalability, resiliency, operational efficiency, and customer adoption across a complex enterprise product portfolio. As a highly strategic and cross-functional product leader, you will partner closely with engineering, architecture, operations, and go-to-market teams to define and deliver infrastructure investments that strengthen platform performance, simplify operations, and support the needs of both commercial and regulated environments. What you’ll do (Role Expectations) • Define and drive the roadmap for key infrastructure and platform capabilities • Partner cross-functionally with engineering, architecture, operations, and field teams to identify priorities and deliver high-impact platform enhancements • Define and prioritize resiliency investments, including health checks, recovery mechanisms, and service robustness improvements • Translate customer, field, and partner feedback into clear product requirements, roadmap priorities, and measurable business outcomes • Influence cross-functional stakeholders and align teams on strategy, sequencing, and execution tradeoffs Who You Are (Success Profile) • Thrive in ambiguity, comfortably building the path as you walk it and viewing dynamic environments as opportunities to construct meaningful solutions. • Operate with a strong ownership mindset, combining a passion for the mission with high integrity and the ability to navigate seamlessly between high-level strategy and hands-on execution. • Demonstrate a proactive, problem-solving focus, tackling complex challenges head-on to deliver high-impact results. • Foster high-trust collaboration, prioritizing collective success and engaging constructively with feedback to build strong, transparent partnerships. • Maintain a continuous learning growth mindset, actively seeking development opportunities and feedback to enhance team performance and drive purposeful outcomes. What We’re Looking for (Minimum Qualifications) • Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain • 5+ years of product management experience, preferably in cybersecurity, networking, secure access, VPN, Zero Trust, identity, or cloud-delivered security • Experience defining and delivering enterprise-grade products used by large, complex organization