Field Services Engineer

Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. What you’ll do The Field Engineer is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field. Installation & Deployment • Electrical and mechanical Scoping of Construction and Mining equipment • Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces. • On site installation of peripheral hardware such as network stations, gate systems and office infrastructure. • Conduct system calibrations and validation tests to ensure installations meet operational standards. • Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices. • Collaborate with engineering on R&D projects • Coordinate with customer teams on training and technical maintenance Preventive Maintenance • Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance. • Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts. Troubleshooting & Repair • Diagnose and repair hardware, software, and connectivity issues in the field. • Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime. • Communicate findings clearly to engineering teams for deeper analysis and continuous improvement. Customer Support • Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel. • Provide basic training to customer staff when required. • Document all service activities, updates, and issues using internal ticketing and CRM tools. What we’re looking for • Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline • 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role. • Proficiency with hand tools, diagnostic equipment, and electrical testing tools. • Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs). • Ability to read wiring diagrams, schematics, and follow technical documentation. • Comfortable working independently in field environments and with minimal supervision. • Excellent interpersonal and communication skills. • Willingness to travel up to 75% to customer sites. • Based in Arizona, Florida, Texas or Wyoming Preferred • Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations. • Familiarity with Linux-based systems and remote diagnostics. • OSHA 10 or equivalent safety certification. Physical Requirements • Ability to lift up to 50 pounds. • Capable of standing, bending, and working in and around vehicles for extended periods. • Comfortable working outdoors in varying weather conditions. Why join us • Work on real, production-deployed autonomy. • Build technology that directly improves safety, efficiency, and productivity. • Tackle complex challeng