Associate Analyst, Business Operations

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Analyst, Business Operations Overview • The Mastercard Economics Institute (MEI) is an economics lab that drives macroeconomic thought leadership in support of Mastercard’s efforts to build a more inclusive and sustainable digital economy • The Economics Institute was launched in 2020 to analyze macroeconomic trends through the lens of the consumer to deliver tailored and actionable insights on economic issues for customers, partners and policymakers • The Institute is composed of a team of economists and data scientists that utilize & synthesize the anonymized and aggregated data from the Mastercard network together with public data to bring powerful insights to life, in the form of 1:1 presentations, global thought leadership, media participation, and commercial work through the Economics Practice About the role We are seeking a Business Operations Analyst to manage the implementation of MEI’s recurring operational cadence. Reporting to our Manager of Strategy and Operations, you will be responsible for ensuring the flawless execution of our operations processes, as well as escalating opportunities for improvement, and partnering with the Manager of Strategy and Operations to implement improved solutions. In this role, you will: • Manage the MEI calendar for the year, including internal and external engagements and meetings, major content milestones, marketing and communications collaboration, and strategy and planning timelines • You will engage directly with our partner organizations to intake their operational cadences, so that we can map onto these (Marketing, Finance, HR, etc.) • Organize and support weekly, monthly, quarterly and annual meeting cadences • Support development of relevant content and deliverables for these meetings, together with the Manager for Strategy and Operations • Coordinate with key internal and external stakeholders to document and oversee research delivery protocols (IR, Legal, Marketing, Comms, etc.) • Coordinate with key internal and external stakeholders to maintain finance, budget, headcount and T&E processes • Meet regularly with MEI internal managers to update central calendar, assess requirements, and surface any operational blockers for quick action – act as the internal air traffic control for problems, routing these to the appropriate places for redress. Collect requests for headcount, data, budget, and other requirements for central vetting Typical deliverables include: • Up to date 12-month rolling calendar of research production (reports, engagements, etc.), and updates to this • Up to date 12-month rolling calendar of MEI management (All Hands, Town Halls, QBRs, Finance Check Points, etc.) , and updates to this • Draft agendas and draft content for meetings • Oversite of vendor relationships including incorporation of bill cycles into finance calendar of the year • Identification of gaps in operating procedures and proposed solutions About you • You are enthusiastic about the field of operational excellence, and are ready to solve problems starting on day 1 • Strong process management skills – experience with design thinking a plus • High levels of organization – you are highly reliable • Your attention to detail is very strong • Experience with proce