Researcher, Customer Experience

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role Everything at Verkada begins with design. Every part of our product experience is carefully crafted to be simple, elegant, and powerful. As a Lead Product Designer, you will be responsible for delivering best-in-class web and mobile tools (user interface designs, interaction models, prototypes, etc.) in a fast-paced, collaborative environment. You’ll work with product managers, designers, and engineers to design our software, from defining a product vision to tweaking pixels before each release. What You'll Do • Collaborate closely with designers, engineers, and product managers in a highly agile development environment with quick ideation and prototyping. • Build and foster a collaborative work environment. • Run inspiring and formal brainstorming sessions with engineers, product, and other designers. • Developing product strategies that deliver on customer needs and the company’s vision • Build clear, concise and intuitive UX/UI with everything from low-fidelity wireframes to pixel perfect final designs. • Mentoring junior designers, providing constructive feedback and elevating their work to the highest standards. • Serve as a project lead, co-owning the final product with product and engineering leads. • Manage multiple projects and stakeholder relationships. • Manage and maintain a project’s scope and schedule. • Initiate and participate in user research as needed on key projects. What You Bring • 7+ years of product design or mobile product design experience • Portfolio that demonstrates polished visual and interaction design skills • Bachelor's degree in design, art, human-computer interaction (HCI), or equivalent • A drive to solve complex problems with simple and elegant solutions • Proven experience in creative problem solving and partnering with product, engineering, and other designers to do so • Experienced in creating and integrating animated visuals and interactive design • Proficient in: Figma, Adobe Creative Suite US Employee Benefits Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: • Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans • Nationwide medical, vision and dental coverage • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA)