User Community Manager

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment. As a User Community Manager you will build, cultivate, and moderate trusted user communities around our platform (including Reddit and Discord) to increase platform value and convert user feedback into structured insights. This role acts as a strategic bridge between users and internal teams (Product, UX, Marketing, Support) to highlight recurring needs, support research, and protect the platform by appropriately escalating safety, risk, and reputational issues. Job Responsibilities • Community Management & Moderation: • Manage and moderate the official subreddit and official user spaces (enforcing rules, removing spam/harassment/scams, and de-escalating conflict). • Build an inclusive, trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements. • Evaluate, structure, and potentially launch/moderate a dedicated Discord community if strategically aligned. • User Research & Insight Reporting: • Establish a representative user research pool for surveys, interviews, focus groups, and beta testing. • Synthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing. • Close the feedback loop by communicating product updates and outcomes back to the community. • Cross-Functional Support & Risk Mitigation: • Support product and campaign launches via proactive community messaging, user education, and reaction monitoring. • Monitor emerging reputational, fraud, and legal risks, routing individual account/technical cases to Support, Moderation, Risk, and Legal via established escalation pathways.