Customer Success Manager (SaaS) | New York hybrid

Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up. We’re expanding into North America and looking for a strategic, hands-on CSM to join our CSM team. You'll work closely with our customers to drive adoption, retention, and growth—building lasting partnerships while helping shape how we do Customer Success in the US. If you're energized by ownership, impact, and scaling something from day one, we’d love to talk. At Workwize, we’re helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries. With 50.000 users and 120.000 devices under management, we’re solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives. Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands! About the Role We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well. Responsibilities Drive customer success and satisfaction: • Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services • Strengthen relationships by prioritizing engagement with customers Establish revenue growth by utilizing expansion potential: • Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling • Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential Required Skills & Qualifications: • Bachelor’s or Master’s degree (or a compelling reason for not completing one) • 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment • Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients • Strong problem-solving abilities and analytical mindset • Proficiency in PowerPoint and Excel • Exceptional attention to detail • Experience in data analysis and interpretation • Excellent English communication skills (written and verbal) at a business-professional level The Right Mindset • You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment • Commercial driven • You are a caring person, that wants to make a difference for customers • Thorough & analytical; you are eager to use the data to identify possibilities to support the clients • The ability to present to Executives and Key Decision-makers • Transparent & Honest; you mean what you say and are not afraid to express yourself • Experience using CRM systems, HubSpot experience being a plus • You are a natural-born team player who is open to e