IT Engineer

About HeyGen At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences. Learn more at www.heygen.com . Visit our Mission and Culture doc here . Position Summary HeyGen is looking for a proactive, high-ownership IT Systems & Operations Owner to join our team in the Palo Alto, San Francisco or LA office. In this role, you won't just close support tickets—you will own our IT infrastructure, security footprint, and physical workspace operations. You will act as the primary point of contact for all things IT, balancing immediate tactical unblocking with long-term strategic automation. As we scale, you will eventually manage external contractors to support day-to-day tasks, keeping your focus on architecture, cost optimization, and operational excellence. Core Responsibilities Security & Endpoint Management • Data Protection: Implement and oversee Data Loss Prevention (DLP) frameworks to safeguard company and customer data. • Endpoint Security: Manage Endpoint Detection and Response (EDR) tooling to monitor, detect, and mitigate workforce security threats. • Access Control: Strictly execute technology onboarding and offboarding, ensuring zero-lag access revocation during departures. Tooling, Licensing & Next-Gen IT • SaaS Management: Provision, manage, and audit user access across our entire corporate software stack. • AI Workforce Administration: Manage the deployment and compliance of "AI employees" and automated workflows integrated into our business. • Cost Ownership: Act as a financial steward by auditing license utilization and identifying opportunities to optimize software spend. Office Operations & Engineering Collaboration • Workplace Infrastructure: Maintain physical office IT hardware, equipment, and conference room media setups in our Bay Area hubs. • High-Leverage Support: Act as the strategic layer for employee onboarding infrastructure; guide teammates on setting up environments rather than troubleshooting basic helpdesk queries. • Solution Implementation: Partner closely with our core engineering teams to test and deploy custom, internal IT automation tools. Experience & Requirements • Professional Experience: 5+ years of experience in IT operations, systems administration, or a similar high-ownership IT role, preferably within a fast-scaling tech startup. • Security Foundation: Proven experience configuring and managing EDR systems and implementing DLP policies. • Vendor & Project Management: Experience acting as a primary point of contact for vendors, with the demonstrated ability to eventually manage external contractors or support teams. Qualifications & Traits • Location: Based in the San Francisco Bay Area or LA with the ability to work regularly from the office to manage hardware and conference room infrastructure. • Bias for Action: You are obsessive about unblocking users quickly, prioritizing a seamless internal user experience. • Automation Mindset: You look at every manual process and ask, "How can we make this self-serve?" • Resourcefulness: You know how to leverage internal software engineers to build solutions, while independently managing vendors and contractors. What HeyGen Offers • Competitive salary and benefits package. • Dynamic and inclusive work environment. • Opportunities for professional growth and advancement. • Collaborative culture that values innovation and creativity. • Access to the latest technolog