Client Success Manager

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise. This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment. What you'll do • Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions • Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic priorities • Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance • Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success • Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure • Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts • Travel to client events as needed (up to 25-30%) to support client engagement • Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions • Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps • Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations What you have • 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus • Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data. • Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations. • Deep understanding of commercial and financial aspects of companies, and how to impact the P&L • Strong communication and presentation skills; you can simplify complexity and speak both client and product • Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus • Problem-solver who takes initiative, navigates ambiguity, and adapts quickly • Collaborative mindset with a “one team” approach to working cross-functionally • Willingness to travel to client locations and events regularly (~25%-30%) • Bachelor’s degree preferred Why You’ll Love This Role • You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts • You’ll be part of a team that values commercial impact , not just operational excellence • You’ll collaborate closely with peers in CS and across the company • You’ll get exposure to lea